Service Desk Analyst
4 weeks ago
Service Desk Analyst Cardiff 6m contract Inside IR35 £130 per day (paid via Umbrella) Onsite for training period, remote thereafter Do not wait to apply after reading this description a high application volume is expected for this opportunity. We're working with a Cardiff based NHS organisation who are looking to add to their existing Service Desk team. You’ll work closely with the Service Desk Manager you’ll provide support to around 1000 internal service users. Responsibilities:
- Providing second line specialist support and technical advice to users, IT Managers and 3rd Party Suppliers who access services
- Providing advice to 1st Line Service Desk Analysts, when needed, on how to progress an incident.
- Responsible for carrying out investigations, taking an analytical approach to fault finding covering various services.
- Carrying out prescribed activities and Service Requests that have been requested by users.
- Adherence to SLA’s and OLA’s
- Proven technical support experience from a large organisation.
- Office 365
- Sharepoint
- MS Teams
- Active Directory
- Email systems and protocols
- Domain name service
- Authentication principals
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