1st Line Customer Service Analyst

2 weeks ago


Cardiff, United Kingdom Yolk Recruitment Ltd Full time

**1st Line Customer Service Analyst**

**The Opportunity**

Yolk Recruitment Public Sector & Not-for-Profit team has partnered with a large public sector organisation to recruit a 1st Line Customer Service Analyst to join their team. They are an extraordinary organisation based in Cardiff with a diverse workforceand inclusive culture.

You'll be joining a company full of passionate individuals, who take pride in their work and the business. In return, our dedicated teams are supported, encouraged, nurtured, developed, and rewarded.

You'll be joining a hardworking, supportive, and inclusive team and company who put the customer at the heart of everything they do and take pride in their work and their brand.

This is a Hybrid role working 2-3 days in the office pro rota. Monday
- Friday. 37 hours per week.

**What the 1st Line Customer Service Analyst will be doing**

The ideal 1st Line Customer Service Analyst will be responsible for
- Ensuring high quality customer service, resolving technical issues for your field-based colleagues some of which may be complex, associated with desktop hardware and software.
- Ensure all updates are recorded and uploaded to the database in a timely manner
- Ensure all Health & Safety procedures are adhered to at all times
- Keep abreast of technical developments and ensure any gaps in knowledge are addressed

**What the successful 1st Line Customer Service Analyst will bring to the team**

This role is suitable for someone who has
- The ability to work independently
- Excellent relationship management and communication skills
- Knowledge of the following technical areas:

- Windows 7 & Windows 10
- Office 365
- Desktop diagnosis utilities
- Desktop security software
- Server hardware and infrastructure
- Desktop computing and associated peripheral devices
- Mobile devices and tablets (iOS & Android)

**Here's What You'll Get in Return**

The successful 1st Line Customer Service Analyst will be rewarded with:

- Salary between £23,500 to £26,800 DOE
- Annual bonus
- Full training and development
- Enhanced employer pension contributions
- Reduction on gym memberships and high street shopping

**Think this one's for you**

Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns.We support our applicants to navigate the public sector recruitment processes and secure their dream jobs.



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