Customer Service

3 weeks ago

Exmouth Devon, United Kingdom Dignity Plc Full time

There's more to funerals than you think...
At Dignity, we are committed to providing people with the highest standards of services and care, helping our clients every step of the way when they need us most.
We exist to serve our clients, families, and communities for all their end-of-life needs. We are focused on delivering the highest quality of service, with choice and flexibility for the best value for money.
Great service comes from great people who are all aligned with our purpose and vision, to be the UK's Leading Provider of End-of-Life Care. We work in teams, and just like a family, we care for and protect our people and those that we look after. We embrace our diversity, celebrate our differences, and help each other grow.
We currently have an opportunity for a Funeral Service Arranger to join our Business Leader Jack Sargent and their dedicated team of funeral professionals within our Mitchell Funeral Services brand supporting our communities in Exeter and the surrounding areas.
As a Funeral Service Arranger, you will be one of the very first points of contact for our families. You are going to be the coordinator who supports our families, arranges the funerals, and works alongside our teams to ensure that the funerals are delivered at the highest standard, whilst also meeting the personable requests of the families.
Arrange funerals according to Company guidelines ensuring that the full range of services and products are offered, thereby addressing the needs of the client
Maintain excellent service to clients who telephone or call the branch
Be available for clients to visit the deceased during office hours and out of hours by arrangement to company standards and guidelines
Take part in the on-call rota to support with movements of the deceased.
Become trained to present our pre-paid funeral plans to our clients to the standard required by Dignity and the Financial Conduct Authority
At least 2 years of work experience within a customer-orientated environment
A passion for customer service.
A Full UK Driving Licence (ideally)
Accruing 22 - 25 days holiday + bank holidays
Sick pay eligibility after 12 month qualifying period
Life Assurance 2 x salary
Company Pension Scheme
Opportunity to enroll in several of our apprenticeship schemes
What’s it like to work for Dignity as a Funeral Service Arranger?
“The most rewarding part of my job is when families return to see me chat days, weeks, months and in some cases years after the funeral has taken place” – Jane Dugdale, Funeral Service Arranger
We are also investing in our people with a wide range of bite-sized digital topics that allow you to guide your own
professional development in engaging and effective ways. These range from our Diversity and Inclusion training and Mental Health Awareness to How to Cook in Spanish
Apprenticeships
From HR Administration to MBA level qualifications, our Learning and Development team provide professional development opportunities at all levels across our organisation.
Please note that this role is subject to meeting regulatory requirements. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy). Equality, Diversity, and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.
to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.

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