Customer Service Coordinator

2 weeks ago


Exeter Devon, United Kingdom Network Construction Services Full time
Customer Service Coordinator/Administrator 
Exeter outskirts
Permanent 
£27k - £28k 

Do you want to work in a stunning location on the outskirt of Exeter close to good transport links?

A fantastic role offering fabulous benefits, brand new modern offices/Facilities and a chance to grow within the Housing industry

You will be working within the Customer Service team to assist customers with defects and aftercare on their properties and providing a high level of customer service at all times.

Responsibilities:
  • Liaison and coordinating contractors & maintenance teams to provide support to properties
  • Speaking with customers reporting defects / creating reports
  • Booking in appointments and keeping customers informed at all times
  • Raising work schedules and using the Coins systems
  • One day a week to provide more Administration support for the team 
  • Occasional site visits if needed 
Experience required:
  • Proven experience working within a customer focused role
  • Ideally worked within Housing/Construction sector but not essential 
  • Good IT skills & knowledge of the Coins system ( training can be given )
  • Experience within administration
  • Team player, excellent communicator
  • Good telephone manor and problem solver 

The client are offering a competitive benefits package and lots of benefits to include provide medical insurance, access to purchase additional holiday, share scheme, cycle to work and lots more.

Working within a well-established company and having the opportunity to progress within the Housing sector.

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