Logistics Coordinator

3 weeks ago

Exeter Devon, United Kingdom Meridian Business Support Full time

Logistics Coordinator The Opportunity: The role can best be described as a Customer Service orientated Logistics Coordinator 's role within a global distribution business. You will be responsible for coordinating and communicating order updates for 2 key customer accounts. This involves order placement, expediting stock and resolving operational issues, chasing updates from internal departments, prioritizing and coordinating processes (internal stock moves and kitting) with Demand Planning department and providing accurate updates to key customers, as promptly as possible. This role is initially offered on a 1 year fixed term contract employed by the company directly. Job Responsibilities:

  • Processing of customer orders and providing delivery confirmations in an efficient and timely manner.
  • Work with Supply Planners to expedite purchase orders to ensure timely delivery of goods to meet customer needs.
  • Work with the Buying team to ensure stock meets ISIR certification to achieve customer's quality standards.
  • Cancellation and reduction of customer orders to avoid customer surplus/overstock.
  • Creation of ASN (Advanced Shipping Notifications) in excel template format for customer consignments.
  • First point of contact for all queries linked to Goods Receipt process for customer warehouses.
  • Work proactively to understand root cause of supply issues and collaborate with Supply Planning Manager to continuously.
  • Creation and management of shipment paperwork, liaising with 3rd party logistics for collections/deliveries according to customer schedules.
  • Rectifying of any invoice issues by provision of credit note.
Requirements:
  • Experience in customer order administration, ideally within an international import and export environment.
  • The ability to plan and organise effectively.
  • Good analytical and problem solving skills
  • A methodical and structured approach to work.
  • IT competence including Microsoft Office applications
Working Hours and Benefits:
  • Monday to Friday from 9 am to 5:15 pm, with a daily 45-minute break.
  • Company Pension Plan (Salary Sacrifice) - Employer contributions of 6% (with min of 3% employee contributions)
  • Life assurance cover 2 x basic salary (rising to 3 x basic salary for company pension scheme members)
  • 24/7 Virtual GP
  • Critical Illness Health Insurance Plan (80% subsidised by the Company)
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