Temporary Customer Services Representative

3 weeks ago

Exeter Devon, United Kingdom United Parcel Service of America, Inc Full time

Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Your role is to demonstrate value and present solutions to new and existing businesses through close alignment with the territory account managers. As a UPS Customer Solutions Consultant, you will have monthly and annual revenue targets to achieve as well as supporting the sales team of your aligned territory. The territory primarily covers the South West of the UK, so a willingness to travel is essential.
Be accountable for your territory and opportunity pipeline through proactive engagement with the account management team.
Develop and maintain sales opportunities captured in the CRM (Salesforce) by working closely with the account managers and the Solutions implementation team.
Collaboration with colleagues from other departments and countries to continuously expand your internal network.
You will take part in a wide range of training courses and receive the most important know-how for your job – not only at the beginning, but throughout your time with us.
You take over the project management for a variety of customer projects and are an important interface between customer, sales and specialist departments.
Bachelor’s degree or international equivalent in Business, Supply Chain, or a related field (Preferred).
Analytical and creative thinking.
Experience using Microsoft Office Suite.
A full, clean driving license (for at least two years).
Willingness to travel.
Attractive starting salary
Company car
Excellent career opportunities driven by our promotion from within policy.
A company pension scheme, holiday pay, discounts at major retailers (e.g., Private healthcare (AXA) for employee. Life Assurance of 3x Gross Basic Salary
Employee Assistance Programme
Facilitates meetings with customers and solution experts to address project implementation challenges and modifications and demonstrate solution functionality, solicit feedback, and address questions.
Maintains customer relationships to ensure solutions meet customers’ needs and expectations.
Documents and reports account activity and project events on Salesforce (e.g., customer visits and phone calls, training, etc.) to ensure account team members are informed of customer activity.
Conducts formal and information training (i.e., technology solutions) to ensure the sales force remains current with UPS solutions and enhancements.
Registers customers for products and delivers product training to ensure customers have the education and information to effectively use UPS's products.
Fixed Term (Fixed Term)

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