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Customer Service Representative

4 months ago


Exeter, United Kingdom Lumi Therapy Full time

Customer Service Representatives are responsible for providing assistance to a company’s customers or clients. They will need to fulfil the following important duties to excel at their job:

- Raising support tickets to enable tracking and resolution of customer requests
- Investigating and resolving customer complaints then closing support tickets
- Maintaining a database of customer information
- Escalating inquiries to the appropriate team, when necessary
- Checking product or service availability
- Assisting customers with registration or account creation
- Passing customer feedback onto the product or sales team to improve the organisation’s offerings
- Servicing our Instagram customer requirements and Facebook messenger.

**Salary**: £20,000.00-£24,000.00 per year

**Benefits**:

- Free fitness classes
- Gym membership

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Ability to commute/relocate:

- Exeter: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- Chinese (required)
- English (preferred)

Work Location: In person

Reference ID: Customer Service advisor for Lumi Therapy