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Exeter, United Kingdom Lumi Therapy Full timeCustomer Service Representatives are responsible for providing assistance to a company’s customers or clients. They will need to fulfil the following important duties to excel at their job: - Raising support tickets to enable tracking and resolution of customer requests - Investigating and resolving customer complaints then closing support tickets -...
Customer Service Representative
4 months ago
Customer Service Representatives are responsible for providing assistance to a company’s customers or clients. They will need to fulfil the following important duties to excel at their job:
- Raising support tickets to enable tracking and resolution of customer requests
- Investigating and resolving customer complaints then closing support tickets
- Maintaining a database of customer information
- Escalating inquiries to the appropriate team, when necessary
- Checking product or service availability
- Assisting customers with registration or account creation
- Passing customer feedback onto the product or sales team to improve the organisation’s offerings
- Servicing our Instagram customer requirements and Facebook messenger.
**Salary**: £20,000.00-£24,000.00 per year
**Benefits**:
- Free fitness classes
- Gym membership
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
Ability to commute/relocate:
- Exeter: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
**Language**:
- Chinese (required)
- English (preferred)
Work Location: In person
Reference ID: Customer Service advisor for Lumi Therapy