IT Service Desk Support

3 months ago

Euston Suffolk, United Kingdom Meganexus Full time

The opportunity:

Meganexus has lead rehabilitation ICT for over a decade and our aim is to support and develop software that continues to help vulnerable people build better lives. Our software platform places each individual service user at the heart of every solution and operates in over 120 prisons and NHS trusts.

 

Our platform enables supporting staff on the front line to focus on delivery of services and face-to-face time to deliver personalised interventions. Coupled with a library of our client organisations’ curated digital content, the platform is an empowering, co-designed digital asset for services users, front line staff and organisations.

 

This exhilarating role will allow an undergraduate/graduate (or equivalently experienced individual) wanting a step in the door opportunity, to build experience in IT Service Desk support, with a focus on continuous improvement. 

 

You will work very closely with the with the rest of the business to gain substantial knowledge and skills to support the start of your career. You will be a critical member of the team and be able to voice your thoughts and bring your ideas to the table. 

 

MegaNexus are an equal opportunities employer and in line with our equal opportunities policy found on our website.

Job Overview:

Key responsibilities include:

 

Your main day-to-day responsibility will be to provide 1 st line support to our existing and new customers, external and internal as well as contributing to continuous learning and improvement of the service – all in partnership and with full support and guidance from the Head of Service Desk.

● 1st line support for Virtual Campus and Community customers

● Escalation to 2 nd & 3 rd line support, including to Project Management Leads for issues requiring development.

● Provide telephone and ticket system (JIRA) support to a high degree of customer satisfaction and in line with SLA’s.

● Ensure all Incidents and Requests are accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk Service Management tool (JIRA).

● Deliver excellent and clear communications of Incidents and Service Request updates

● Actively promote the Service Desk in all forms of customer interaction and communication.

● Comply with relevant security, privacy and data protection standards.

● Other ad hoc tasks that arise within the service desk team.

 

There will also be opportunity (with appropriate support and training) to:

● Contribute towards and maintaining the MegaNexus knowledge base for documented processes, routine tasks and incident resolutions.

● Providing training

● Support the Service Desk Manager in root cause analysis of incidents.

 

This is a great role for you to learn and grow your skills in the wonderful world of Service Desk Support in a scaling a small business.

 

We are a tight-knit and supportive team and are looking for someone who is passionate about technology for better, to come on board, learn and support, gaining vital experience in the day to day running of the Service Desk environment.

 

The Successful Candidate will have:

• Familiarity with SaaS and web-based application delivery

• Understanding of Support and Service Desk role

• Familiarity with IT Service Management systems

• Smart and professional with strong customer focus

• Excellent communication skills at all levels

• Good time keeping and time management skills

• Adaptability in a fast-paced working environment

• The ability to take ownership and responsibility of assigned tasks and provide their delivery in a timely manner and high standard.

• Understanding of working collaboratively within teams across the business

• A strong interest in a broad range of web and web-related technologies

• Results driven tendencies; committed to the quality of the product it’s support

• Initiative in self-development and career progression

● Degree qualified or equivalent 

 

  • Service Desk- Customer Service/it Support

    3 months ago

    Euston, Suffolk, United Kingdom Meganexus Full time

    Meganexus has lead rehabilitation ICT for over a decade and our aim is to support and develop software that continues to help vulnerable people build better lives. Our software platform places each individual service user at the heart of every solution and operates in over 120 prisons and NHS trusts.   Our platform enables supporting staff on the front...

  • IT Service Desk Support

    3 months ago

    Euston, United Kingdom Meganexus Full time

    The opportunity:Meganexus has lead rehabilitation ICT for over a decade and our aim is to support and develop software that continues to help vulnerable people build better lives. Our software platform places each individual service user at the heart of every solution and operates in over 120 prisons and NHS trusts. Our platform enables supporting staff on...

  • IT Service Desk Support

    3 months ago

    Euston, United Kingdom Meganexus Full time

    The opportunity:Meganexus has lead rehabilitation ICT for over a decade and our aim is to support and develop software that continues to help vulnerable people build better lives. Our software platform places each individual service user at the heart of every solution and operates in over 120 prisons and NHS trusts. Our platform enables supporting staff on...

  • IT Service Desk Support

    3 months ago

    Euston, United Kingdom Meganexus Full time

    The opportunity:Meganexus has lead rehabilitation ICT for over a decade and our aim is to support and develop software that continues to help vulnerable people build better lives. Our software platform places each individual service user at the heart of every solution and operates in over 120 prisons and NHS trusts. Our platform enables supporting staff on...

  • IT Service Desk Support

    3 months ago

    Euston, United Kingdom Meganexus Full time

    The opportunity:Meganexus has lead rehabilitation ICT for over a decade and our aim is to support and develop software that continues to help vulnerable people build better lives. Our software platform places each individual service user at the heart of every solution and operates in over 120 prisons and NHS trusts. Our platform enables supporting staff on...

  • IT Service Desk Support

    3 months ago

    Euston, UK, Thetford, United Kingdom Meganexus Full time

    The opportunity:Meganexus has lead rehabilitation ICT for over a decade and our aim is to support and develop software that continues to help vulnerable people build better lives. Our software platform places each individual service user at the heart of every solution and operates in over 120 prisons and NHS trusts. Our platform enables supporting staff on...

  • IT Support Specialist

    3 weeks ago

    Euston, United Kingdom Meganexus Full time

    About the Role:Meganexus has been at the forefront of rehabilitation ICT for over a decade, dedicated to creating software that empowers vulnerable individuals to improve their lives. Our innovative software platform is designed to prioritize each service user, currently utilized in over 120 prisons and NHS trusts. This dynamic position offers an...

  • IT Support Specialist

    3 weeks ago

    Euston, United Kingdom Meganexus Full time

    About the Role:Meganexus has been at the forefront of rehabilitation ICT for over ten years, dedicated to creating software that empowers vulnerable individuals to enhance their lives. Our innovative software platform is designed to place each service user at the center of every solution, currently utilized in over 120 correctional facilities and NHS trusts....

  • Technical Support Specialist

    3 weeks ago

    Euston, United Kingdom Meganexus Full time

    Position OverviewAbout the Company:Meganexus stands at the forefront of rehabilitation information and communication technology, committed to crafting software solutions that empower individuals facing challenges. Our innovative platform is widely adopted across various sectors, including correctional facilities and healthcare organizations, focusing on the...

  • Technical Support Specialist

    3 weeks ago

    Euston, United Kingdom Meganexus Full time

    Position OverviewAbout the Company:Meganexus stands at the forefront of rehabilitation information and communication technology, committed to crafting software solutions that empower individuals facing challenges. Our innovative platform is widely adopted across various sectors, including correctional facilities and healthcare organizations, focusing on the...

  • Graduate IT Help Desk Engineer

    2 weeks ago

    Ipswich, Suffolk, United Kingdom RedTech Recruitment Full time €23,000 - €25,000

    First-Line Technical Support Engineer - Graduate considered A fantastic opportunity for a graduate or professional to work as 1st Line Support Engineer to work for a Health-Tech software company, that is making technological advances and solutions that help the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical...

  • Front Desk Associate

    23 hours ago

    Southwold, Suffolk, United Kingdom Adnams Plc Full time

    About the RoleWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Adnams Plc. As a key member of our Front of House team, you will be responsible for providing exceptional service to our guests and ensuring their stay with us is nothing short of outstanding.Key ResponsibilitiesGuest Check-In/Check-Out: Efficiently...

  • Front Desk Associate

    24 hours ago

    Southwold, Suffolk, United Kingdom Adnams Plc Full time

    About the RoleWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Adnams Plc. As a key member of our Front of House team, you will be responsible for providing exceptional service to our guests and ensuring their stay with us is nothing short of outstanding.Key ResponsibilitiesGuest Check-In/Check-Out: Efficiently...

  • Financial Services Administrator

    2 months ago

    Oulton, Suffolk, United Kingdom Service Service Full time

    My client is a Norwich based chartered firm who have been providing advice to Norfolk and afar for over fifty years and you can become part of their success by supporting their adviser as a Financial Services Administrator in their Suffolk Branch, just outside of Lowestoft. Job summary To provide a welcoming, efficient, professional and effective client...

  • Financial Services Administrator

    2 months ago

    Oulton, Suffolk, United Kingdom Service Service Full time

    My client is a Norwich based chartered firm who have been providing advice to Norfolk and afar for over fifty years and you can become part of their success by supporting their adviser as a Financial Services Administrator in their Suffolk Branch, just outside of Lowestoft.Job summaryTo provide a welcoming, efficient, professional and effective client...

  • Financial Services Coordinator

    2 weeks ago

    Oulton, Suffolk, United Kingdom Service Service Full time

    Financial Services Coordinator - Join a reputable chartered firmA well-established chartered firm with decades of expertise is seeking a committed Financial Services Coordinator to enhance their operations. This role is pivotal in providing exceptional client support while adhering to regulatory standards.Key Responsibilities: Draft and distribute...

  • Sales Support

    2 months ago

    Stanton, Suffolk, United Kingdom On Target Recruitment Ltd Full time

    The Company:?  Sales Support This is a great opportunity to join a recognised company who are market leaders within excavation support.  Well regarded for their personal and high level of customer service.??  Professional and forward thinking company that invests in their employees’ personal development – great place to develop a...

  • Sales Support

    2 months ago

    Stanton, Suffolk, United Kingdom On Target Recruitment Ltd Full time

    The Company:? Sales SupportThis is a great opportunity to join a recognised company who are market leaders within excavation support. Well regarded for their personal and high level of customer service.?? Professional and forward thinking company that invests in their employees’ personal development – great place to develop a career.? ? The Role of...

  • Financial Services Coordinator

    3 weeks ago

    Oulton, Suffolk, United Kingdom Service Service Full time

    About the Role: Join our esteemed firm as a Financial Services Coordinator, where you will play a vital role in supporting our financial advisers. This position is designed for individuals who are committed to delivering exceptional client service and ensuring compliance with industry standards. Key Responsibilities: Provide a warm and professional client...

  • Sales Support Specialist

    21 hours ago

    Stanton, Suffolk, United Kingdom On Target Recruitment Ltd Full time

    About the RoleWe are seeking a highly organized and detail-oriented Sales Support Specialist to join our team at On Target Recruitment Ltd. As a Sales Support Specialist, you will play a crucial role in providing exceptional support to our sales team, ensuring seamless communication and efficient operations.Key ResponsibilitiesProvide timely and effective...