Customer Service Manager
2 weeks ago
We're looking for a proactive Customer Service Manager to lead our customer service team. You'll be responsible for driving service excellence, supporting team performance and ensuring every customer interaction reflects our commitment to quality. In this role, you'll: Lead, coach, and motivate your team to deliver outstanding customer service. Oversee daily operations and ensure KPIs and service targets are consistently met. Take ownership of customer service performance metrics, investigating issues and implementing practical solutions. Resolve escalations promptly and professionally while identifying opportunities to improve processes. Collaborate across departments to streamline communication and enhance the customer experience. Conduct regular training sessions to strengthen product knowledge and team capability. Build and maintain strong relationships with key customers through proactive contact and follow-up. Prepare monthly reports for senior management with actionable insights and recommendations. This is a great opportunity for a confident leader who's passionate about people, performance and delivering outstanding service. Skills & Experience Experience within a manufacturing environment is essential. Proven management and supervisory experience within a customer service function. Strong leadership skills with the ability to motivate and guide teams effectively. Excellent communication and interpersonal abilities, with confidence in dealing with diverse audiences. Proficient in CRM systems and confident using data to support decision-making.
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Credit Policy Manager
2 weeks ago
Blackburn, Lancashire, United Kingdom Service Care Solutions Full timeJob Title: Credit Controller Location: Salary: Up to £35,000 depending on experience Service Care Solution are delighted to be partnering with a local growing business in the heart of Blackburn. Due to expansion my client is looking for an experienced Credit Controller to join their friendly team of 9. If you have credit control experience and are...
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Customer Service Manager
1 week ago
Preston, Lancashire, United Kingdom Dixon Group Europe Ltd Full timeWe’re looking for a proactive Customer Service Manager to lead our customer service team. You’ll be responsible for driving service excellence, supporting team performance and ensuring every customer interaction reflects our commitment to quality. In this role, you’ll: Lead, coach, and motivate your team to deliver outstanding customer service. Oversee...
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Customer Service Manager
5 days ago
Blackburn BB, United Kingdom RBA Partners Ltd Full time £55,000 - £65,000 per yearCustomer Service Manager – Central Lancashire£55,000 – £65,000 + BenefitsLeading UK Manufacturer – Home Improvement & Building ProductsOur client is a market-leading manufacturer in the home improvement and building products sector, supplying major retailers, trade partners, and installers across the UK. With a strong reputation for quality,...
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Customer Service
2 weeks ago
Blackburn, United Kingdom Asda Express Full time**Job Overview** **Duties** - Provide accurate information regarding products and services to assist customers effectively. - Handle customer complaints with empathy and professionalism, aiming for resolution and satisfaction. - Perform data entry tasks to maintain accurate customer records and documentation. - Upsell products or services when appropriate...
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Customer Service Advisor
1 week ago
Blackburn, United Kingdom Vodafone Full time**Customer Service Advisor SVR** **Role purpose**: Responsible for the provision of Best in Class customer service to all stakeholders, effectively managing customer concerns, professionally handling incoming and outgoing calls. **With us you will**: - Manage the timely resolution of customer concerns - Assist in the monitoring of device status and...
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Customer Service Coordinator
2 weeks ago
Blackburn, United Kingdom Chubb Fire & Security Full timeCompany Description Chubb Fire & Security is currently recruiting for a **Customer Service Account Coordinator **to join the large National Accounts team in **Blackburn**. The main goal of this role is to work closely with an Account Manager in order to assist with the day-to-day management of a number of designated key corporate customer accounts to ensure...
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Customer Service Coordinator
2 weeks ago
Blackburn, United Kingdom Chubb Fire & Security Full timeCompany Description Chubb Fire & Security is currently recruiting for a **Customer Service Account Coordinator **to join the Business Support team in **Blackburn**. The main goal of this role is the day-to-day management of a number of designated key customer accounts to ensure all customer needs are supported in a professional and efficient manner whilst...
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Customer Service Administrator
7 days ago
Blackburn, United Kingdom Chubb Fire & Security Full timeCompany Description Chubb Fire & Security have an opportunity for a Customer Service** Administrator **(Account Coordinator)** **to join our large National Accounts team based in **Blackburn** on a full time, permanent basis. **Job Description**: The main goal of this role is to work closely with a dedicated Account Manager to assist with the day-to-day...
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Customer Service Administrator
4 days ago
Blackburn, United Kingdom Chubb Fire & Security Full timeCompany Description Chubb Fire & Security have an opportunity for a Customer Service** Administrator **(Account Coordinator)** **to join our large National Accounts team based in **Blackburn** on a full time, permanent basis. **Job Description**: The main goal of this role is to work closely with a dedicated Account Manager to assist with the day-to-day...
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Customer Service/administration
1 day ago
Blackburn, United Kingdom Nuhr Full timeJob Summary: Customer Service Experience is essential for this role. We are seeking a highly motivated and experienced customer oriented individual to join our team as a Customer Service Representative / Administration Assistant. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring...