Customer Service Coordinator
2 weeks ago
Company Description
Chubb Fire & Security is currently recruiting for a **Customer Service Account Coordinator **to join the Business Support team in **Blackburn**. The main goal of this role is the day-to-day management of a number of designated key customer accounts to ensure all customer needs are supported in a professional and efficient manner whilst always achieving total customer satisfaction.
Monday - Friday 37.5 hrs per week
Salary £20,000 - £22,000 per annum (depending on experience)
**Job Description**:
- Take responsibility for the day-to-day management of the key customers including intelligent decision making
- Work closely with the sales and operations teams to manage day to day client expectations
- Pro-active management of outstanding jobs - order, service and callouts
- Build professional business relationships with designated customer including courtesy communication
- Management of visit reports and quotations
- Resolution of customer disputes including liaison with other areas of the business as necessary
- Preparation and submission of weekly/monthly/annually KPI information
- Organisation and prioritise of own workload
**Qualifications**:
- Possess prior experience of administration / customer service
- Be a confident and strong communicator, both verbally and written
- Demonstrate a professional attitude and exemplary customer service skills
- Be forward thinking and self-motivated
- Have good planning and organisational skills
- Have a good level of IT literacy, especially Microsoft Excel
Additional Information
- Competitive salary
- Generous pension scheme
- Fully funded study (Employee Scholarship Scheme)
- 25 days holiday plus bank holidays
- Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources
- Bravo Awards which recognise outstanding contributions from all employees and encourage excellence
**Chubb is a leading provider of fire safety and security solutions & services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our 14,000 employees in 250 branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.3 million sites around the world.
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