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Night Operations Supervisor

4 months ago

North Hertfordshire Hertfordshire, United Kingdom St. Joseph's Healthcare Hamilton Full time

As the Corporate Operations Supervisor, you are required to provide on-site administrative support as an extension of Manager and Directors coverage after hours, alongside providing support to the Charge Nurses/Team Leads with any issues related to clinical, patient flow, staffing, patient relations, public relations and risk management in collaboration with the Operational Command Centre (NRT, Bed Allocation, and the COS). Utilizing integration of this role into daily operations and after hours provides this pivotal role success in ensuring the safe operations of the facility continue seamlessly after hours.
Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contraventions of the Act, in a timely manner.
•Works collaboratively with CN/TL/NRT to support staffing structure to support the staffing structures after hours, weekends and statutory holidays. Works collaboratively with Charge Nurses/Team Leads to assist in employee relations issues, promoting a teamwork environment where staff can practice professionally and safely to ensure quality care is delivered at all times
•In collaboration with the Manager, contributes to the performance management process as relevant to role responsibilities.
•Assists in the development, implementation, evaluation and maintenance of quality improvement initiatives which are in alignment with established SJHH strategic plan.
•Supports staff to ensure that continuous quality improvement initiatives are incorporated into day-to-day activities.
•Works closely with Directors and Managers on issues relating to risk, quality and utilization of resources.
•Provides leadership related to quality initiatives ensuring that staff are supported after hours.
•Completes reports related to patient flow, staffing, patient incidents and administrative issues as part of the assurance of quality and efficient care.
•Represents administration internally on SJHH committees, as required, and represents SJHH with contact with community partners
•Follows up on all emergency code calls and provides follow up as required
•Addresses complaints reported by patients and families; Guiding staff, patients, and family through the process, resolving time sensitive issues, and facilitating follow-up through patient relations and manager of unit. .Evaluates the staffing needs in response to changes within the units and assist in arranging that staff.
•Interprets and enforces Hospital and Department policies as necessary.
•Ability to assess risk, and effectively utilize resources to support patient acuity while considering the global needs of the organization
•Ability to listen, engage, collaborate, negotiate, facilitate and entertain creative solutions in order to enhance patient flow organizationally and mobilize teams to achieve throughput
•Actively participates in and demonstrates support for continuous quality improvement initiatives
•Positive work and attendance performance essential
•Availability for all shifts including days, nights and weekends
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