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Sales Floor Manager

4 weeks ago

London, United Kingdom House of CB, London Full time

At House of CB, we only like to do things we love. We love fashion, we love creativity and we love our clients. At CB, we're constantly on the look-out for the hottest talent who can fit with the CB team and help take us to the next level.
JOB DESCRIPTION
We are looking for an inspiring and hard-working Sales Floor Manager who will be responsible for supporting the Store Manager by driving sales and ensuring the sales team are always providing outstanding customer service. The Sales Floor Manager recruits, trains and develops the team through leading by example to create an organised work environment which maximises sales.

RESPONSIBILITIES
Manage and support the Store Management team by overseeing the general operations of the shop floor and exercising outstanding leadership qualities to ensure high levels of employee knowledge, motivation and customer service.
Work creatively and commercially within Company guidelines to discover ways of increasing sales to ensure targets are consistently hit or exceeded.
Monitor store performance by focusing on KPI’s to interpret sales reports.
Lead by example to empower and inspire the team to guarantee exceptional customer service is always being delivered in all touch points such as the shop floor, fitting rooms and till area.
Recruit, interview, hire and oversee the induction process of new employees.
Train the team on in depth product knowledge and coach individuals on company non-negotiables to make sure customers are receiving a tailored House of CB experience.
Leads regular development meetings with the team to identify and evaluate employee performance.
Manages standard till operations such as opening/closing tills, investigates discrepancies and processes employee purchases.
Follow detailed HR processes to monitor the development of your team as well as assisting Store Management with basic staffing duties such as schedules, vacation, and payroll.
Proactively builds and maintain client relationships.  
WHAT WE ARE LOOKING FOR
~2+ years retail leadership experience in a fast-paced environment.
~ Dedicated to providing outstanding customer service
~ Display effective communication skills to motivate, develop and retain talent
~ Flexible working hours with weekend availability.
~ Hold an interest in fashion.



WHAT WE OFFER
Recieve a competitive rate of pay that reflects your experience and contribution
Generous brand discount with bi-annual extra discount days
Unlock monthly bonus opportunities based on performance
Take part in a monthly employee award incentive
Celebrate your birthday with a paid day off
Participate in an employee development programme that nurtures your growth and potential
Free access to unlimited confidential mental health support
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