Senior Flooring Consultant

2 weeks ago

London, United Kingdom The Floor Room Full time

Job Introduction
**Who are we**

The Floor Room is a new and exciting offering created to make the process of buying flooring as enjoyable and inspirational as possible.

It is a space to encourage creativity and fun, whilst placing our customers aspirations at the centre of the experience, allowing their creative ideas to become a reality. We provide a customer experience like no other, creating a truly immersive and exciting way to shop for all your flooring needs.

In joining the floor room family, you will join a well-connected and collaborative team who will be inspired to work hard whilst having fun This will be a progressive and entrepreneurial environment where you feel empowered to be your authentic self.

**The Position**

We currently have a number of exciting opportunities for Senior Flooring Consultants to join the floor room family across a number of locations in the UK.

As a Senior Flooring Consultant, you will drive sales and profitability through the delivery of an inspiring end to end customer experience whilst in tandem acting as a role model and coach for other colleagues.

Key responsibilities:

- Be devoted to exceeding customer expectations from a customer service and hospitality perspective, whether in store, online or via mobile communication methods
- You will provide advice and information on our products and services and work closely with your colleagues to convert customer enquiries into sales using the prescribed sales journey
- Role model the values of the business and lead by example, supporting the Team Leader by training and mentoring new and existing colleagues
- Actively deputise for the Team Leader in their absence
- Actively support the Team Leader in maximising sales opportunities for the store
- Take responsibility for ensuring the store is impeccably presented both front and back of house. And that product samples are impeccably presented
- Adapt your approach to offer a bespoke service ensuring all customers feel welcome, comfortable and inspired
- Develop a detailed understanding of the customer’s project, taste and preferences
- Use your expertise and influence, including your design capabilities, to demonstrate and explain options in-line with the customer’s needs

**The Person**
- Demonstrable experience/interest in interior design/têxtiles, home trends and styles
- Must have previous customer service experience in a similar role, with a strong emphasis/focus on providing an excellent customer experience ideally in design led retail environment
- Must be computer literate with a good working knowledge of MS packages
- Will have experience of working to sales targets and KPI’s
- Good administrative skills
- You will have previous experience of mentoring/training new and existing colleagues
- Experience of seeking out and following up on sales leads/data
- Experience in creating sales strategies to achieve sales goals

**Benefits**

Why work for us? This is an exciting opportunity to play a crucial part in contributing to the ongoing success and continued growth of **the floor room** brand.

You will join a brand that feels like a strong family unit and work in a fast-paced retail environment where you feel inspired to be your best and where you enjoy what you do
- 25 days holiday plus bank holidays
- Competitive salary & bonus scheme
- Retail discount
- Cycle 2 work scheme
- Digital GP service
- Holiday trading
- Pension scheme
- Heath cash plan
- Life assurance
- Give as you earn

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