Senior Flooring Consultant

7 months ago

London, United Kingdom The Floor Room Full time

Job Introduction
**Who are we?**

You may not have heard about us before, but that’s ok, because you could be a click away from joining us on a very exciting journey.

The Floor Room is a brand new and exciting brand, created to make the process of buying flooring as enjoyable and inspirational as possible. We have teamed with John Lewis and we are ready to roll out 34 new design led flooring concessions, if interior design is a passion or you are obsessed with customer service you could be joining a team of liked minded floor mad brilliance.

It is a space to encourage creativity and fun, whilst placing our customers aspirations at the centre of the experience, allowing their creative ideas to become a reality. We provide a customer experience like no other, creating a truly immersive and exciting way to shop for all your flooring needs.

Not only do we offer fantastic career opportunities we also enjoy imparting our knowledge so you can be truly successful in your role, which is why we are dedicated in offering a full training induction to support your first 4 weeks with us and beyond.

In joining the floor room family, you will join a well-connected and collaborative team who will be inspired to work hard whilst having fun This will be a progressive and entrepreneurial environment where you feel empowered to be your authentic self.

**Who are we**

The Floor Room is a new and exciting offering created to make the process of buying flooring as enjoyable and inspirational as possible.

It is a space to encourage creativity and fun, whilst placing our customers aspirations at the centre of the experience, allowing their creative ideas to become a reality. We provide a customer experience like no other, creating a truly immersive and exciting way to shop for all your flooring needs.

In joining the floor room family, you will join a well-connected and collaborative team who will be inspired to work hard whilst having fun This will be a progressive and entrepreneurial environment where you feel empowered to be your authentic self.

**The Position**

We currently have a number of exciting opportunities for Senior Flooring Consultants to join the floor room family across a number of locations in the UK.

As a Senior Flooring Consultant, you will drive sales and profitability through the delivery of an inspiring end to end customer experience whilst in tandem acting as a role model and coach for other colleagues.

Key responsibilities:

- Be devoted to exceeding customer expectations from a customer service and hospitality perspective, whether in store, online or via mobile communication methods
- You will provide advice and information on our products and services and work closely with your colleagues to convert customer enquiries into sales using the prescribed sales journey
- Role model the values of the business and lead by example, supporting the Team Leader by training and mentoring new and existing colleagues
- Actively deputise for the Team Leader in their absence
- Actively support the Team Leader in maximising sales opportunities for the store
- Take responsibility for ensuring the store is impeccably presented both front and back of house.
- Adapt your approach to offer a bespoke service ensuring all customers feel welcome, comfortable and inspired
- Develop a detailed understanding of the customer’s project, taste and preferences
- Use your expertise and influence, including your design capabilities, to demonstrate and explain options in-line with the customer’s needs

**The Person**
- Demonstrable experience/interest in interior design/têxtiles, home trends and styles
- Must have previous customer service experience in a similar role, with a strong emphasis/focus on providing an excellent customer experience ideally in design led retail environment
- Must be computer literate with a good working knowledge of MS packages
- Will have experience of working to sales targets and KPI’s
- Good administrative skills
- You will have previous experience of mentoring/training new and existing colleagues
- Experience of seeking out and following up on sales leads/data
- Experience in creating sales strategies to achieve sales goals

**Benefits**

Why work for us? This is an exciting opportunity to play a crucial part in contributing to the ongoing success and continued growth of **the floor room** brand.

You will join a brand that feels like a strong family unit and work in a fast-paced retail environment where you feel inspired to be your best and where you enjoy what you do
- 25 days holiday plus bank holidays
- Competitive salary & bonus scheme
- Retail discount
- Cycle 2 work scheme
- Digital GP service
- Holiday trading
- Pension scheme
- Heath cash plan
- Life assurance
- Give as you earn

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