Centre Manager

3 weeks ago

London, United Kingdom Criterion Hospitality Full time

The Centre Manager is to ensure that the overall management of the Centre runs smoothly, including the management of the main service contracts whilst maintaining a safe and pleasant environment for customers and visitors to the Shopping Centre through the management of Health & Safety systems and the promotion of best practice in carrying out all tasks.

Duties and Role:-

Communication

  • Develop strong relationships with all Tenants.
  • Maximise retail sales opportunities for Tenants.
  • Build relationships with the wider community and stakeholders including relevant local authority personnel; elected Councillors and Member for Parliament.
  • Be actively involved with the North London Chamber of Commerce and Enterprise and other local business organisations that may assist with the future business and commercial development of the Centre.
  • Organise and manage regular Tenant meetings and provide feedback and Minutes of Meeting to the Asset Management department.

Service Contracts, Maintenance & Statutory Compliance

  • Working with tenants and occupiers to ensure that compliance with statutory regulations is always undertaken.
  • Managing all service contracts and arranging reactive maintenance as required.
  • Managing and reviewing the Planned Preventative Maintenance (PPM) programme in place under guidance from the Property Management team.
  • Maintain accurate records of correspondence, lease information, contractors on site, file notes on all meetings with retailers and any other relevant information that should be maintained to provide a proper audit trail
  • Ensure that each retailer adheres to their lease and Tenant Rules and Regulations.
  • Regular reporting and liaison with the Property Management and Facility Management departments.
  • Undertake daily checks of the centre and that all remedial works are undertaken within a reasonable time.
  • Liaise with tenants, Police, and other Key Stakeholders in all matters of security affecting the Centre’s various occupiers and the Centre common areas.
  • Managing the collection, processing, and disposal of all waste; maintaining appropriate records.
  • Control and supervise the security operation.
  • Control and supervise the cleaning operation.
  • Arrangement of insurance inspections & manage insurance claims (as applicable).

Cost Management, Financial Control, and Invoice Processing

  • Checking of invoices and receipts prior to authorisation and correct coding of invoices within agreed timescales.
  • Keep accurate financial records and reporting.
  • Monitoring of all budgets, expenditure and forecasting.

Centre Management Reporting

  • Writing up detailed quarterly Centre Reports for submission to the Asset Management department and the Board.
  • Work with the Property Management team to formulate Service Charge budgets and assist with reconciling of Service Charge year end accounts.

Marketing & Income

  • Managing and promoting the Centre Marketing strategy including regular updates; promotions; and use of social media and the Centre website to maximise publicity – in conjunction with the Group Head of Communications
  • Manage car parking arrangements and report on income and usage.
  • Work closely with the Asset Management team in relation to mall income and the re-letting of vacant units and RMU’s within the Centre.

Requirements and Skills:

  • An energetic personality with enthusiasm and passion for the role.
  • Hardworking, detailed and organised.
  • Full awareness of Health and Safety protocols designed to protect the customers, staff, and the overall Centre.
  • Excellent oral and written communication skills.
  • IT proficient and experience of using Microsoft packages, including Word, Excel and PowerPoint with the aptitude to learn in-house systems. Experience of Yardi is beneficial but not essential.
  • Experience of service contract management &scheduling with proven time management skills.
  • Experience in commercial Lettings and an understanding of Licences and Leases.

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