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Hotel Night Manager
4 months ago
Hotel Night Manager
Hours: 7pm - 7am on a 4-on, 4-off shift pattern
The role of Hotel Night Manager is hugely exciting, as you’ll have the opportunity to be part of the opening team for our BRAND-NEW overnight accommodations: The LEGOLAND® Woodland Village
The Hotel Night Manager will take ownership of the running of our overnight accommodations, always making sure our guests and your colleagues receive the best possible service, including the beautiful (and clean) As our guests are enjoying their rooms after a fun filled day on the resort, you will be leading your team in the overnight operations, from fire checks to coaching your team, cleanliness spot checks to responding to in-person escalated feedback, your night shifts will be varied and exciting
Not only will you have the chance to work in our new overnight accommodations, you will also work across our existing, Brick-tastic, hotels, making meaningful connections with your colleagues and our guests.
Please note, internally this role is known as Hotel Operations Duty Manager - Night Operations
Previous experience of working in a hotel is essential
Ideally, you’ll have previously worked night shifts within a hotel setting, preferably in a guest facing role
You must have the relevant travel arrangements to work night shifts, and be comfortable with unsociable hours / night work
As a natural problem solver, you will promptly and professionally approach and resolve any guest, contractor, staff, system or safety issues that you identify
40% discount off LEGO sets and products on the online LEGO Store
~ 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit)
~ Staff discount codes for Merlin Annual Passes to gift to loved ones
~ Employee assistance programme
~ Access to Perks at Work which 30,000+ national & local employee discounts
~ Private pension scheme
~ Life assurance scheme
~ Free staff parking
~ Ongoing training & development
We are looking for a Hotel Night Manager to join our AWESOME team at the UK’s favourite children’s theme park; The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to two awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact the recruitment team directly.