Night Hotel Services Assistant

3 weeks ago

Sunninghill Berkshire, United Kingdom Royal Berkshire Hotel Full time

And now for the good stuff Hospitality is all about looking after people and we are committed to our people. As well as excellent training, development and progression opportunities, other benefits include:
~ Competitive salary, benefits and we pay above the Real Living Wage.
~29 days holiday (increasing with length of service)
~ We operate a discretionary service charge system.
~50% Discount on food and beverage across all Exclusive properties
~ Really big discounts of room nights across all Exclusive properties
~ PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
~ Meals on duty provided for free
~ Recognition and rewards scheme
~ Access to our learning platform including great training and development programs.
~ Cycle to work scheme


We are actively seeking a Guest Services Assistant who will provide and enhance an exceptional guest experience, focusing on the smallest of gestures, leading onto going the extra mile. You must also strive to inspire the Front of House team in all areas of guest services and ensure that each and every guest receives a memorable service.

Responsible for the provision of a seamless guest experience by providing considered and personalised service
Support the reception and concierge teams
Ensure the Front of House team are aware of business in the hotel through use of the arrivals list, prayer sheet, function sheets, occurrence diary or Duty Manager log by hosting a daily morning meeting and using other internal communication channels.
Check all VIP rooms ensuring that all hotel standards are met and that the appropriate amenities are in place
Passion for delivering excellent customer service
Computer literacy
A clear, friendly and professional telephone manner

You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
When you tell a guest you’re happy to help, you have to mean it.

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