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Hotel Night Manager

2 months ago

Slough Berkshire Berkshire, Berkshire, United Kingdom Copthorne Hotel Slough - Windsor Full time

The Copthorne Hotel Slough - Windsor is seeking an experiencedNight Managerwho is responsible for leading the Night team in consistently delivering a safe and welcoming environment for guests and staff whilst maximising revenues and maintaining a professional approach in all encounters. They will report to our Front Office Manager.

As Night Manager your key responsibilities include:

  • Assuming and demonstrating the role of senior manager on duty during the rostered night hours
  • Responsible for ensuring excellent communications between Day and Night team
  • Ensuring for the safe-keeping and administration of the main DM safe and all monies during the night
  • Responsible for the training and performance management of Night staff
  • Ensuring and being able to demonstrate confidence and competence in all emergency procedures.
  • Ensuring the Night team are best served and able to manage guest expectations, concerns and queries.
  • The smooth running and delivery of all night audit requirements
  • Being responsible for the safe service of alcohol

As Night Manager the essential skills required:

  • Able to work night shifts
  • Experience of managing a front desk team and previous staff training experience
  • Excellent communication skills both verbal and written
  • Committed to delivering excellent customer service both face to face and telephone
  • Excellent presentation skills
  • Good knowledge of health and safety

About the Hotel

The Copthorne Hotel Slough-Windsor is ideally situated, close to historical Windsor and the prestigious Slough Trading Estate. The hotel offers 219 comfortable guest rooms, 24-hour concierge service, impeccable customer service and modern amenities, as well as an indoor swimming pool and sauna.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Lengs Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

For you

We offer a benefits package including:

  • Group Personal Pension Plan
  • Life Assurance
  • Meals Provided on Duty
  • Employee Discounted Accommodation
  • Employee Discount on Food & Beverage and Hotel Restaurants
  • Friends and Family, (discounted) Accommodation Rate
  • Length of Service-related holiday scheme
  • Uniform (Laundry / Dry Cleaning for Uniform)
  • Eye Care Vouchers
  • Long Service Awards
  • Employee of the Month / Year
  • Recommend a Friend Scheme
  • Car Parking

*** As well as real opportunities to develop and gain promotion within the industry.

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.


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