Reception Supervisor
3 days ago
The Copthorne Hotel Slough-Windsor are seeking a professional and friendly Reception Supervisor to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service while managing various administrative tasks.
As Reception Supervisor your key responsibilities include:
- Handle guest inquiries, complaints, and special requests promptly and professionally, ensuring an outstanding guest experience.
- Monitor room availability, manage booking systems, and ensure accurate record-keeping.
- Act as the point of contact for escalated issues and handle any unforeseen situations with efficiency and calm.
- Oversee daily front desk activities, ensuring smooth and efficient check-ins, check-outs, and guest interactions.
- Train, mentor, and schedule reception staff, ensuring all team members meet high standards of service and professionalism.
- Ensure all front desk procedures adhere to company policies, security standards, and quality requirements.
As Reception Supervisor the essential skills required:
- Reception Supervisor experience in a 4-star hospitality establishment
- Outstanding customer service skills.
- Good organisational skills and ability to work well under pressure
- Passionate and have can do attitude
- The ability to work as part of a team.
- Experience working with Opera PMS and Opera Cloud.
About the Hotel
The Copthorne Hotel Slough-Windsor is ideally situated, close to historical Windsor and the prestigious Slough Trading Estate. The hotel offers 219 comfortable guest rooms, 24-hour concierge service, impeccable customer service and modern amenities, as well as an indoor swimming pool and sauna.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into four collections; Lengs Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests
For you
We offer a benefits package including:
- Group Personal Pension Plan
- Life Assurance
- Meals Provided on Duty
- Employee Discounted Accommodation
- Employee Discount on Food & Beverage and Hotel Restaurants
- Friends and Family, (discounted) Accommodation Rate
- Length of Service related holiday scheme
- Uniform (Laundry / Dry Cleaning for Uniform)
- Eye Care Vouchers
- Long Service Awards
- Employee of the Month / Year
- Recommend a Friend Scheme
- Subsidised Parking
*** As well as real opportunities to develop and gain promotion within the industry.
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.
AMRT1_UKCT
-
Food & Beverage Supervisor
2 months ago
Slough, Berkshire, Berkshire, United Kingdom Burnham Beeches Full timeWe arent interested in creating a workforce, we build a community at our hotels.Join an exceptional team of hospitality heroes here at our wonderful hotel, Burnham Beeches.We are passionate about ensuring a memorable stay for our guests and strive to ensure personal service, commitment, and individuality are at the heart of all we do.Burnham Beeches Hotel is...
-
Reception Supervisor
4 months ago
Slough, United Kingdom Pinewood Hotel Full time**Reporting to the Reception Manager, the Reception Supervisor is responsible for overseeing the Reception and Nights teams.** **What will you be doing?** - Ensuring the smooth running of the reception and night team department - Training and supporting staff - Handling complaints and specific customers requests - Ensuring the front desk provides a...
-
Facilities Supervisor
1 month ago
Slough, Slough, United Kingdom Balfour Beatty plc Full timeJob Title: Facilities SupervisorThe successful candidate will be responsible for providing facilities management support services in the office in Langley, Berkshire. This is a multi-functional hands-on role that requires a high level of customer service experience and the ability to work independently.Key Responsibilities:Provide facilities management...
-
Full-Time Hospitality Supervisor
16 hours ago
Slough, Slough, United Kingdom Copthorne Hotels Slough Ltd Full timeThe Copthorne Hotel Slough-Windsor is seeking a professional and friendly Reception Supervisor to be the first point of contact for clients and visitors, providing exceptional customer service while managing various administrative tasks.Key ResponsibilitiesHandle guest inquiries, complaints, and special requests promptly and professionally.Train, mentor, and...
-
Facilities Supervisor
4 weeks ago
Slough, Slough, United Kingdom Balfour Beatty plc Full timeJob Title: Facilities SupervisorThe successful candidate will be responsible for providing facilities management support services in the office in Langley, Berkshire. This is a multi-functional hands-on role that requires excellent customer service skills and the ability to work independently.Key Responsibilities:Provide facilities management support...
-
Facilities Supervisor
4 weeks ago
Slough, Slough, United Kingdom Balfour Beatty plc Full timeJob Title: Facilities SupervisorThe successful candidate will be responsible for providing facilities management support services in the office in Langley, Berkshire. This is a multi-functional hands-on role that requires excellent customer service skills and the ability to work independently.Key Responsibilities:Provide facilities management support...
-
Security Supervisor
5 months ago
Berkshire, United Kingdom ISS Full timeSecurity Supervisor Contract: Professional & Technology Services Location: Marlow, Berkshire SL7 1HZ Hours of work: 60 Working Pattern: Monday - Friday, 06:00 - 18:00 Contract Type: Permanent Salary: £11.76 - £12.78 Are you passionate about safety and delivering a great customer experience? As a Security Supervisor with...
-
Facilities Supervisor
1 month ago
Slough, Slough, United Kingdom Balfour Beatty plc Full timeJob Title: Facilities SupervisorThe successful candidate will be responsible for providing facilities management support services in the office in Langley, Berkshire. This is a multi-functional hands-on role that requires excellent customer service skills and the ability to work independently.Key Responsibilities:Provide facilities management support...
-
Hospitality Apprenticeship Trainer
2 months ago
Slough, Berkshire, United Kingdom Lifetime Training Ltd Full time €30,000 - €35,000Whether you’re already a Trainer, Assessor or Coach, or thinking about becoming one, it’s time you made the change to Lifetime. What will you be doing? The hospitality sector is changing rapidly. As an industry professional, you’ll know the pressures, the challenges and the opportunities the industry is facing. As experts in this area too, we’re...
-
Food & Beverage Supervisor
2 months ago
Slough, United Kingdom Burnham Beeches Full timeWe arent interested in creating a workforce, we build a community at our hotels.Join an exceptional team of hospitality heroes here at our wonderful hotel, Burnham Beeches.We are passionate about ensuring a memorable stay for our guests and strive to ensure personal service, commitment, and individuality are at the heart of all we do.Burnham Beeches Hotel is...
-
Hospitality Apprenticeship Trainer
3 weeks ago
Slough, Slough, United Kingdom Lifetime Training Ltd Full timeJoin Our Team as a Hospitality Apprenticeship TrainerWe are seeking a highly skilled and experienced Hospitality Apprenticeship Trainer to join our team at Lifetime Training Ltd. As a Trainer, you will play a critical role in developing the professionals of the future, shaping the changing face of the hospitality industry.About the RoleAs a Hospitality...
-
Hospitality Apprenticeship Trainer
3 weeks ago
Slough, Slough, United Kingdom Lifetime Training Ltd Full timeJoin Our Team as a Hospitality Apprenticeship TrainerWe are seeking a highly skilled and experienced Hospitality Apprenticeship Trainer to join our team at Lifetime Training Ltd. As a Trainer, you will play a critical role in developing the professionals of the future, shaping the changing face of the hospitality industry.About the RoleAs a Hospitality...
-
Hospitality Apprenticeship Trainer
3 weeks ago
Slough, Slough, United Kingdom Lifetime Training Ltd Full timeAbout the RoleWe are seeking an experienced Hospitality Apprenticeship Trainer to join our team at Lifetime Training Ltd. As a Trainer, you will play a critical role in developing the professionals of the future in the hospitality sector.Key ResponsibilitiesDeliver the apprenticeship standard to learners in their place of work, providing support, guidance,...
-
Hospitality Apprenticeship Trainer
3 weeks ago
Slough, Slough, United Kingdom Lifetime Training Ltd Full timeAbout the RoleWe are seeking an experienced Hospitality Apprenticeship Trainer to join our team at Lifetime Training Ltd. As a Trainer, you will play a critical role in developing the professionals of the future in the hospitality sector.Key ResponsibilitiesDeliver the apprenticeship standard to learners in their place of work, providing support, guidance,...
-
Hospitality Apprenticeship Trainer
3 weeks ago
Slough, Slough, United Kingdom Lifetime Training Ltd Full timeAbout the RoleWe are seeking an experienced Hospitality Apprenticeship Trainer to join our team at Lifetime Training Ltd. As a Trainer, you will play a critical role in developing the professionals of the future in the hospitality sector.Key ResponsibilitiesDeliver the apprenticeship standard to learners in their place of work, providing support, guidance,...
-
Hospitality Apprenticeship Trainer
3 weeks ago
Slough, Slough, United Kingdom Lifetime Training Ltd Full timeAbout the RoleWe are seeking an experienced Hospitality Apprenticeship Trainer to join our team at Lifetime Training Ltd. As a Trainer, you will play a critical role in developing the professionals of the future in the hospitality sector.Key ResponsibilitiesDeliver the apprenticeship standard to learners in their place of work, providing support, guidance,...
-
Guest Experience Supervisor
4 months ago
Slough, United Kingdom Delta Hotels by Marriott Heathrow Windsor Full time**What you’ll be doing** - Greet guests with a warm welcome on arrival and bid them a fond farewell on leaving. Actively listen and respond positively to guest questions, concerns, and requests. - Run shifts, assisting other employees to ensure prompt guest service. - Assist the Front Office Manager in administering front office functions and supervising...
-
Switchboard Operator
5 months ago
Slough, United Kingdom ComXo Full timeAre you looking for a role that offers you the flexibility of hybrid working in a company that values its staff and invests time in developing you along your career? If so, then we may have the perfect role for you ComXo are the leading UK provider of global switchboard support services and are the voice of 200 plus professional services firms across the...
-
Front Office Supervisor
5 months ago
Slough, United Kingdom Delta Hotels by Marriott Heathrow Windsor Full time**What you’ll be doing** - Greet guests with a warm welcome on arrival and bid them a fond farewell on leaving. Actively listen and respond positively to guest questions, concerns, and requests. - Run shifts, assisting other employees to ensure prompt guest service. - Assist the Front Office Manager in administering front office functions and supervising...
-
Front Office Supervisor
5 months ago
Slough, United Kingdom Marriott International, Inc Full time**Job Number** 23156838 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Heathrow Windsor, Ditton Road Langley, Slough, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **What you’ll be doing** - Greet guests with a warm welcome on...
-
Fitness Centre Supervisor
5 months ago
Slough, United Kingdom Marriott International, Inc Full time**Job Number** 24045835 **Job Category** Golf, Fitness, & Entertainment **Location** Delta Hotels Heathrow Windsor, Ditton Road Langley, Slough, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Explore our very big world** We welcome you to join our global and...