Reception Supervisor

3 weeks ago

Slough Berkshire, Berkshire, United Kingdom Copthorne Hotel Slough - Windsor Full time

The Copthorne Hotel Slough-Windsor are seeking a professional and friendly Reception Supervisor to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service while managing various administrative tasks.

As Reception Supervisor your key responsibilities include:

  • Handle guest inquiries, complaints, and special requests promptly and professionally, ensuring an outstanding guest experience.
  • Monitor room availability, manage booking systems, and ensure accurate record-keeping.
  • Act as the point of contact for escalated issues and handle any unforeseen situations with efficiency and calm.
  • Oversee daily front desk activities, ensuring smooth and efficient check-ins, check-outs, and guest interactions.
  • Train, mentor, and schedule reception staff, ensuring all team members meet high standards of service and professionalism.
  • Ensure all front desk procedures adhere to company policies, security standards, and quality requirements.

As Reception Supervisor the essential skills required:

  • Reception Supervisor experience in a 4-star hospitality establishment
  • Outstanding customer service skills.
  • Good organisational skills and ability to work well under pressure
  • Passionate and have can do attitude
  • The ability to work as part of a team.
  • Experience working with Opera PMS and Opera Cloud.

About the Hotel

The Copthorne Hotel Slough-Windsor is ideally situated, close to historical Windsor and the prestigious Slough Trading Estate. The hotel offers 219 comfortable guest rooms, 24-hour concierge service, impeccable customer service and modern amenities, as well as an indoor swimming pool and sauna.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Lengs Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

For you

We offer a benefits package including:

  • Group Personal Pension Plan
  • Life Assurance
  • Meals Provided on Duty
  • Employee Discounted Accommodation
  • Employee Discount on Food & Beverage and Hotel Restaurants
  • Friends and Family, (discounted) Accommodation Rate
  • Length of Service related holiday scheme
  • Uniform (Laundry / Dry Cleaning for Uniform)
  • Eye Care Vouchers
  • Long Service Awards
  • Employee of the Month / Year
  • Recommend a Friend Scheme
  • Subsidised Parking

*** As well as real opportunities to develop and gain promotion within the industry.

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.


AMRT1_UKCT

  • Food & Beverage Supervisor

    3 months ago

    Slough, Berkshire, Berkshire, United Kingdom Burnham Beeches Full time

    We arent interested in creating a workforce, we build a community at our hotels.Join an exceptional team of hospitality heroes here at our wonderful hotel, Burnham Beeches.We are passionate about ensuring a memorable stay for our guests and strive to ensure personal service, commitment, and individuality are at the heart of all we do.Burnham Beeches Hotel is...

  • Reception Supervisor

    5 months ago

    Slough, United Kingdom Pinewood Hotel Full time

    **Reporting to the Reception Manager, the Reception Supervisor is responsible for overseeing the Reception and Nights teams.** **What will you be doing?** - Ensuring the smooth running of the reception and night team department - Training and supporting staff - Handling complaints and specific customers requests - Ensuring the front desk provides a...

  • Front Desk Supervisor

    3 weeks ago

    Slough, United Kingdom Copthorne Hotel Slough - Windsor Full time

    The Copthorne Hotel Slough-Windsor is seeking a professional and friendly Reception Supervisor to provide exceptional customer service while managing various administrative tasks.Key Responsibilities:Handle guest inquiries, complaints, and special requests promptly and professionally, ensuring an outstanding guest experience.Monitor room availability, manage...

  • Full-Time Hospitality Supervisor

    3 weeks ago

    Slough, Slough, United Kingdom Copthorne Hotels Slough Ltd Full time

    The Copthorne Hotel Slough-Windsor is seeking a professional and friendly Reception Supervisor to be the first point of contact for clients and visitors, providing exceptional customer service while managing various administrative tasks.Key ResponsibilitiesHandle guest inquiries, complaints, and special requests promptly and professionally.Train, mentor, and...

  • Hospitality Apprenticeship Trainer

    2 months ago

    Slough, Berkshire, United Kingdom Lifetime Training Ltd Full time €30,000 - €35,000

    Whether you’re already a Trainer, Assessor or Coach, or thinking about becoming one, it’s time you made the change to Lifetime. What will you be doing? The hospitality sector is changing rapidly. As an industry professional, you’ll know the pressures, the challenges and the opportunities the industry is facing. As experts in this area too, we’re...

  • Food & Beverage Supervisor

    2 months ago

    Slough, United Kingdom Burnham Beeches Full time

    We arent interested in creating a workforce, we build a community at our hotels.Join an exceptional team of hospitality heroes here at our wonderful hotel, Burnham Beeches.We are passionate about ensuring a memorable stay for our guests and strive to ensure personal service, commitment, and individuality are at the heart of all we do.Burnham Beeches Hotel is...

  • Guest Experience Supervisor

    5 months ago

    Slough, United Kingdom Delta Hotels by Marriott Heathrow Windsor Full time

    **What you’ll be doing** - Greet guests with a warm welcome on arrival and bid them a fond farewell on leaving. Actively listen and respond positively to guest questions, concerns, and requests. - Run shifts, assisting other employees to ensure prompt guest service. - Assist the Front Office Manager in administering front office functions and supervising...

  • Front Office Supervisor

    6 months ago

    Slough, United Kingdom Delta Hotels by Marriott Heathrow Windsor Full time

    **What you’ll be doing** - Greet guests with a warm welcome on arrival and bid them a fond farewell on leaving. Actively listen and respond positively to guest questions, concerns, and requests. - Run shifts, assisting other employees to ensure prompt guest service. - Assist the Front Office Manager in administering front office functions and supervising...

  • Fitness Centre Supervisor

    6 months ago

    Slough, United Kingdom Marriott International, Inc Full time

    **Job Number** 24045835 **Job Category** Golf, Fitness, & Entertainment **Location** Delta Hotels Heathrow Windsor, Ditton Road Langley, Slough, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Explore our very big world** We welcome you to join our global and...

  • Front Office Supervisor

    6 months ago

    Slough, United Kingdom Marriott International, Inc Full time

    **Job Number** 23156838 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Heathrow Windsor, Ditton Road Langley, Slough, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **What you’ll be doing** - Greet guests with a warm welcome on...

  • Front Office Supervisor

    6 months ago

    Slough, United Kingdom Marriott International, Inc Full time

    **Job Number** 23141270 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Heathrow Windsor, Ditton Road Langley, Slough, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **What you’ll be doing** - Greet guests with a warm welcome on...

  • Guest Experience Supervisor

    6 days ago

    Slough, United Kingdom Delta Hotels Heathrow Windsor Full time

    Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's...

  • Facilities Co-ordinator

    4 weeks ago

    Bracknell, Berkshire, United Kingdom CBRE Enterprise EMEA Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Coordinator to join the team located in Bracknell. As a CBRE Facilities Coordinator you will be responsible for supporting and coordinating activities related to delivery of workplace experience services...

  • Facilities Coordinator

    4 weeks ago

    Bracknell, Berkshire, United Kingdom CBRE Enterprise EMEA Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Coordinator to join the team located in Bracknell. As a CBRE Facilities Coordinator you will be responsible for supporting and coordinating activities related to delivery of workplace experience services...