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Business Support Administrator

4 months ago

Clevedon Somerset, United Kingdom Oldcastle Inc. Full time

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Clevedon, England, United King, SOM, GB, BS21 6FT

Hydro International, a CRH Company, is a leading global provider of advanced products, services and expertise to help municipal, industrial and construction customers to improve their water management processes, increase operational performance and reduce environmental impact. With over 40 years of experience and a reputation for engineering excellence, businesses, and public bodies all over the world rely on our products, services and integrated solutions to reduce flood risk, improve water treatment and protect the environment from water pollution. We have a network of over 80 distribution partners and serve customers in more than 40 countries. As part of CRH Infrastructure Products, we are leading the water management industry with innovative, sustainable solutions and a safety-first mindset.

Job Title: Business Support Administrator
Location – Clevedon
Employment type - Permanent
Hours - 37.5 hours

Reporting to: Director ESW Operations

Responsible for: Provide frontline response to customer support enquiries and CRM Case Management, as well as answering telephone calls, meeting, and greeting visitors. Providing administration support to all departments as required. Managing office consumables, postage, couriers and dealing with third party contractors.

Competence & Qualifications:
We require a candidate who is confident and professional in handling receptionist responsibilities and customer support enquiries. This includes tasks such as managing incoming calls, welcoming visitors at reception, overseeing car parking, and monitoring office availability. A candidate with previous administrative experience and a strong organisational skill set is essential.

Skills & Attributes:
• Confident
• Good organisational skills
• Efficient
• Friendly
• IT competent in Microsoft Office products
• Good team and interpersonal skills

 

Key Duties:
1. Working with other members of the ESW team, providing the frontline response to customer support enquiries and CRM Case Management.
2. To provide administrative support to all departments including Marketing, as required, for which the following is anticipated:
• Distributing literature and promo gift stock, reordering and issue as required.
• Assisting with exhibition equipment/literature/giveaways.
• Shipping of exhibition equipment
3. To input information into the Company’s CRM system as required.
4. To answer all incoming switchboard telephone calls in a professional manner and transfer to the appropriate recipient.
5. To greet visitors to reception and extending appropriate courteousness, to include issuing and returning of visitor passes and door-entry fobs. Maintaining office keys issue list.
6. To conduct HSE walkaround for new employees – evidencing emergency exits and fire assembly points, kitchen areas, WC facilities, noticeboards etc.
7. Fire Marshall and First Aider
8. To deal appropriately with deliveries to the office in accordance with the appropriate procedure, to include recording and issuing of incoming and outgoing post.
9. Maintaining the administration of the electric vehicle chargers.
10. To arrange long service awards and birthday/anniversary gifts for personnel in accordance with the company policy.
11. To arrange adequate cover and handover instructions for Business Support Administrator holiday absences.
12. To arrange functions and catering as requested.
13. To maintain photocopier, printer, and franking machine supplies, including maintenance, meter readings and printer cartridges etc.
14. To formally approve on the company’s finance system, invoices pertaining to expenditure for areas of responsibility.
15. To work with the finance department to supply utility meter readings.
16. To ensure provision of office stationery, buffet lunches, office refreshments and office supplies are maintained.
17. To manage/book travel arrangements for staff, (including, taxi, hotel, and flights etc) as required. Managing the availability (and maintenance) of any pool cars, as appropriate.
18. To perform duties in accordance with all relevant legislation in particular the Health and Safety at Work Act.
19. To apply requirements of BS EN ISO 9001 as appropriate within the areas of responsibility.
20. Other duties which the company may reasonably require the individual to undertake.



What Hydro International Offers You

A culture that values opportunity for growth, development, and internal promotion

Highly competitive salary package

Comprehensive secondary benefits

Significant contribution to your pension plan

Excellent opportunities to develop and progress with a global organization



Connect your future to CRH

We are curious to learn more about you. At CRH, we believe our mutual differences contribute to the healthy, productive, and enjoyable workspace we create. Please introduce yourself and send us your application.

Is this role not for you, but do you know someone who would love to join the team? Please let us know

CRH finds it important that vacancies are shared to individuals that may find them interesting and/or could be suitable for the role

Please contact our recruitment team at careers@crh.com.

CRH is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

Benefits/perks listed above may vary depending on the nature of the employment with CRH and the country where you work.

Please note that we cannot accept any applications submitted through email for GDPR purposes. Candidates must apply through our job portal.

We do not accept candidate introductions for this position from recruitment agencies, unless you have been instructed to do so by our recruitment team.

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