Partner Operations Manager
2 weeks ago
Minster Building, 21 Mincing Lane, 2nd Floor, London, EC3R 7AG, GB
Line Of Business: At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. This role focuses on enhancing partner performance, driving operational excellence, and ensuring partners have the necessary tools and knowledge to succeed. The ideal candidate will have a strong background in partner management, operations, and enablement within financial services or tech space.
Strategic Planning : Develop and implement a comprehensive partner operations and enablement strategy aligned with the company’s global objectives.
Operational Excellence : Oversee the operational aspects of the partner program, including onboarding, training, and performance management.
Technology Selection & Implementation : Lead the team through a Partner Relationship Management System selection and implementation process working closely with all relevant stakeholders and Business Systems.
Content Management : Facilitate program design reviews and manage the roadmap for partner community content curation, communications, delivery processes, program growth, and scaling.
Stakeholder Engagement : Network with key internal and external stakeholders and monitor industry trends to manage enablement strategy and ongoing program vision.
Develop and deliver metrics and reports that show progress against business targets and KPIs, such as partner practice growth and Customer NPS objectives.
Training and Development : Ensure the training catalog supports the partner journey and accelerates partners' path to revenue.
Bachelor’s degree in Business, Marketing, or a related field; MBA or equivalent advanced degree preferred.
Experience : 10+ years of experience in partner management, operations, and enablement within the financial services software industry or tech space.
Analytical Skills : Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
Technical Acumen : Familiarity with financial services software solutions and the ability to understand and articulate technical concepts. Expertise in Salesforce and Google Workspace preferred but not required.
Program/Project Management : Experience in program management, partner programs, enablement, and global program and project delivery for large enterprise technology companies.
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