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Customer Services Team Leader

3 months ago

Brackley Northamptonshire, United Kingdom RAPS UK Full time

Reporting to the UK General Manager, this is a stand-alone position within the UK subsidiary that requires strong organisation skills, with the ability to work autonomously, whilst building strong customer relationships. As Customer Service Executive, you’ll be the main point of contact for our customers and any other external parties to the business, providing high quality and timely communication to them and your internal stakeholders. Order processing which will include inputting data and liaising with other departments in the business such as Logistics to ensure stock levels and order deadlines are maintained, proactively tracking these through to delivery.
• Responding via telephone and email to general enquiries regarding stock, technical queries, deliveries, invoicing and pricing
• Liaising with the Sales Account Managers daily, to ensure the smooth running and administration of their accounts, including the monitoring of volume sales trackers for Key Account Customers
• Being the first point of contact regarding complaint handling, and managing product or service related issues to resolution with other departments and/or our Head Office in Germany, and processing any claims and credits due
• Maintaining pending order records daily to ensure that the General Manager and the Sales & Logistics departments have accurate data for delivery scheduling and sales forecasts
• General administration duties, housekeeping of customer files & contracts and maintaining records of communication and interactions
Knowledge of business-to-business operations within the food industry would be advantageous.
• Be flexible in your approach to the role, with the ability to take on additional and varied tasks as and when required by the business
• Have an established working knowledge of Microsoft Office applications, specifically Outlook, Excel and Word
• Have some experience working with a licenced ERP system such as SAP
We genuinely support and involve each other, also working closely with our Head Office colleagues, where we are having an impact on the direction of the business as a whole.
We aim to promote from within and offer training and support to help you achieve personal objectives in your role. 25 days annual leave plus bank holidays (3 days of which are earmarked for Christmas Office Closure).
• 1 additional days leave for every 5 years of service (maximum of 5)
• 7% Employer Pension contribution (2% minimum Employee)
• Health Insurance with Vitality Rewards and Medex Excess Insurance provided
• 4 x salary Death in Service Life Assurance
• Company Laptop