Customer Service

5 months ago


Brackley, United Kingdom Fix Auto Buckingham Full time

We are recruiting a Team Leader within Customer Services, to work in a customer-focused role across the full range of services provided by Fix Auto.

Fix Auto Buckingham has been established in excess of 25 years, our main focus is on quality of repair and customer satisfaction. We hold a British Standard certification BS10125:2022 Accredited for accident repair work, services provided.

Do you have a high level of customer service experience in delivering a first class bespoke customer journey? If so you will be perfect for the role of Team Leader here at Fix Auto Buckingham.

Working closely with Managers and, the role will be responsible for managing a team of Admin and drivers to achieve a consistently positive service experience for all our clients.

A full driving licence would be an advantage but not essential.

**Role Responsibilities**:

- Manage a small team responsible for administration and customer service across multiple contracts; prioritising and directing the team.
- Oversee the administration that acts as the first point of call for our client services and work requests.
- Responsibility for customer satisfaction in relation to the handling of the service we provide..
- Oversee the scheduling and operation of our diary program.
- Maintain a professional front of house area

**Skills**
- Strong communication and interpersonal skills
- Excellent Telephone manner
- Ability to multitask and work in a fast-paced environment
- Attention to details and accuracy

This job description is not intended to be all-inclusive. Employee may preform other related duties as assigned to meet the needs of the business.

**Job Types**: Full-time, Permanent

**Salary**: £29,000.00-£33,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person



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