Tmo Customer Service Advisor
2 weeks ago
RAF Croughton, NN13 5NQ
Full time 39 Hours, Permanent Role
We are currently recruiting for a TMO Customer Service Advisor who will Report in to the TMO Supervisor. The role is responsible for assisting with the efficient operation of traffic management activities. Manages effective use of military and commercial transportation to move personal property. Classifies and arranges personal property for shipment or storage. Arranges official air travel, performs customs pre-clearance inspections, and ensures movers are in compliance via quality inspections
**Work may include**:
Plan and organise outbound and inbound personal property moves to worldwide locations.
Counsel personnel and eligible dependents on personal property movements and applicable customs requirements. Review official travel orders and determine transportation entitlements.
Assist customer with arranging movement of privately owned vehicle and counsel them on preparation requirements prior to shipment.
Utilize computer systems to set up personal property outbound pick-ups and inbound delivery dates.
Perform agriculture inspections on outbound personal property at customer’s residence prior to pick up to ensure cleanliness of items and that shipment is pest free
Conduct semi-annual moving company warehouse inspections to ensure facilities comply with Security, fire prevention and suitability to store personal property shipments.
Conduct monthly agriculture inspections of moving company warehouses to ensure facilities are clean, pest free and suitable to store personal property shipments destined for the United States.
Operate left hand drive sedan to perform agriculture, QA and warehouse inspections. Area of coverage is local, London, Midlands, Southwest and Wales. Long journeys required and sometimes an overnight stay needed.
Prepare, maintain and issue travel documents. Process pay adjustment forms when excess costs are involved with commercial travel.
Perform after hours emergency travel standby. Arrange airline flights with 24 hour CTO and issue travel documents to customer.
Plan and organise outbound and inbound personal property moves as required by the customer
Counsel personnel and eligible persons on personal property movement and customs requirements
What you need to do the job
To be able to communicate with customers and staff in an articulate and professional manner whilst being effective.
Able to work as part of a team
Strong administrative and organisational skills
Computer literate and ability to learn unfamiliar computer programmes
Full clean driving license
Full training will be given
What we offer
Competitive salaries with annual reviews
Up to 6% contributory pension scheme.
25 days annual leave plus bank holidays.
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines and more.
Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
Interesting and enjoyable work.
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Apply
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
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