Customer Advisor

3 weeks ago


Brackley, United Kingdom West Northamptonshire Council Full time

About the role

IMPORTANT INFORMATION FOR CANDIDATES:
What will you be doing?
- Provide a first point of customer service for a diverse range of customers and enquiries. Using enquiry skills, identify customer needs and the appropriate resolution.
- Be familiar with the current offer provided by partner organisations to support partners in delivering their services and to refer and signpost customers effectively.
- Promote volunteering opportunities. Recruit, coach and mentor volunteers and junior members of the team in order to ensure the delivery of excellent customer service.
- To provide and support activities and services for the whole community and particularly for those families with children under 5 (such as Rhymetime).
- To be responsible, in the absence of the Library Manager, for making decisions and taking appropriate actions to ensure the health, safety and security of users and the building.
- To be knowledgeable and effective in the use of a variety of IT systems.
- To be responsible for self-development ensuring an awareness of West Northants Council and LibraryPlus strategies in order to contribute to the continuous improvement, culture and consistency of service delivery.
- Be aware of all targets set for the library, and be proactive in supporting the generation of income for your library.
- To undertake tasks and activities relating to the day to day operation of the library.
- Demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs.
- Carry out any other duties which fall within the broad spirit, scope and purpose of this job description.

About you
- Can you provide excellent customer service to all visitors to Towcester Library?
- Are you motivated and enthusiastic with a proactive approach?
- Are you creative and excited about delivering and supporting memorable activities for children and their families?
- Are you passionate about serving your local community and seeking partnerships with local organisations to benefit library customers?

If so, you might be the person we are looking for.

About us

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain **what DEI means to us**.

**West Northants Council, where careers thrive.**

Our benefits
We offer a wide range of benefits to our employees, these include:

- **Generous annual leave entitlement** starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
- **Cycle to Work** scheme.
- **Local Government Pension Scheme plus immediate life cover** (3 times your annual salary from day one) and ill-health protection.
- **Employee discounts** with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
- **Car Lease scheme**:

- **Payment of professional subscription / membership**:

- If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.
- **Employee Assistance Programme** - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
- **Ongoing training and development** opportunities.
- **Our West Ways of Working **- We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
- **Making a difference** - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are co



  • Brackley, United Kingdom Cherwell Sign Supplies Full time

    Cherwell is a Trade supplier of Signmaking materials to Signmakers, Exhibition stand contractors and Large format printers. Join our team as a Customer Service Advisor which includes but not limited to:Answer incoming calls and input sales orders on SAGE 200Process Email orders from customersDraw down web orders to SAGE 200Respond to any customer...

  • Customer Advisor

    3 weeks ago


    Brackley, United Kingdom Boots Full time

    Summary Job Reference: 231073BR - Job Reference: 2 3 1 0 7 3 B R Brackley, Market Place Fixed Term 7.5 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job...


  • Brackley, United Kingdom Fix Auto Buckingham Full time

    Fix Auto is a very busy accident repair centre in Brackley and we are looking for a new Customer Service Advisor. Are you the right person for this role? Are you able to multitask & work under pressure at times? Ideally we are looking for someone to work 8.00am to 5.00pm per week, with a 30 min lunch, if you require a 60 min lunch then finish will be 5.30pm...


  • Brackley, United Kingdom Serco Plc Full time

    RAF Croughton, NN13 5NQ Full time 39 Hours, Permanent Role We are currently recruiting for a TMO Customer Service Advisor who will Report in to the TMO Supervisor. The role is responsible for assisting with the efficient operation of traffic management activities. Manages effective use of military and commercial transportation to move personal property....

  • Protection Advisor

    4 weeks ago


    Brackley, United Kingdom Wallace Hind Selection LTD Full time

    We are proud to provide a high level of service to customers across the UK, and as we continue to grow and evolve, we find ourselves needing our next protection specialist. If you have the desire to earn well above your basic salary, a wealth of regulated advisory experience with a focus on Mortgages, Insurance & Protection, we want to talk to you! BASIC...

  • Protection Advisor

    4 weeks ago


    Brackley, Northamptonshire, United Kingdom Wallace Hind Selection LTD Full time

    We are proud to provide a high level of service to customers across the UK, and as we continue to grow and evolve, we find ourselves needing our next protection specialist. If you have the desire to earn well above your basic salary, a wealth of regulated advisory experience with a focus on Mortgages, Insurance & Protection, we want to talk to you BASIC...

  • Customer Advisor

    4 weeks ago


    Brackley, Northamptonshire, United Kingdom West Northamptonshire Council Full time

    You will work as part of a team, where you will use your customer-facing skills to deliver a wide range of frontline LibraryPlus services to a high standard, including the provision of activities and services for communities, children, and families. As well as joining new borrowers and answering enquiries about books, you will also assist customers with West...

  • Customer Advisor

    1 week ago


    Brackley, United Kingdom West Northamptonshire Council Full time

    About the role IMPORTANT INFORMATION FOR CANDIDATES: This is an opportunity to join our LibraryPlus team, where you will use your customer-facing skills to deliver a wide range of services, including the provision of activities and services for communities, children and their families, within library community spaces. Dealing with a variety of enquiries and...

  • HR Advisor

    2 weeks ago


    Brackley, Northamptonshire, United Kingdom Avara Foods Full time

    About the Role: Who are we, and what do we do? You may not have heard of us, but there's a good chance you've enjoyed our products. Avara Foods is one of the UK's leading food businesses, supplying chicken and turkey to the country's major supermarkets and well-known restaurants. We own and manage our entire supply chain, from farms to factory and...

  • HR Advisor

    4 weeks ago


    Brackley, United Kingdom Avara Foods Full time

    About the Role: Who are we, and what do we do? You may not have heard of us, but there’s a good chance you’ve enjoyed our products. Avara Foods is one of the UK’s leading food businesses, supplying chicken and turkey to the country’s major supermarkets and well-known restaurants. We own and manage our entire supply chain, from farms to...

  • HR Advisor

    2 weeks ago


    Brackley, United Kingdom Avara Foods Full time

    About the Role: Who are we, and what do we do? You may not have heard of us, but there’s a good chance you’ve enjoyed our products. Avara Foods is one of the UK’s leading food businesses, supplying chicken and turkey to the country’s major supermarkets and well-known restaurants. We own and manage our entire supply chain, from farms to...


  • Brackley, Northamptonshire, United Kingdom Thorne & Wait Ltd Full time £11

    A background in customer service ideal, however if you have crystal clear communication and amazing people skills my client will support and give you everything you need to succeed. If you thrive on the challenge and you're at your best when you're busy, you'll fit right in In this role you will: • Communicate transparently with excellent interpersonal...

  • Er Advisor

    2 weeks ago


    Brackley, Northamptonshire, United Kingdom Curve Group Holdings Limited Full time

    Company DescriptionJob Title: Employee Relations (ER) AdvisorJob PurposeThis is a varied and challenging role which primarily will be supporting our clients that have purchased our HR Advisory service, reporting into the Head of Employee Relations. As such we are looking for an extremely organised, accurate and articulate person who has previous experience...

  • Senior Er Advisor

    4 weeks ago


    Brackley, United Kingdom Curve Group Holdings Limited Full time

    Company Description Established in 2004, The Curve Group are the UK’s largest privately-owned Recruitment and HR provider. We deliver agile, ethical and configurable people solutions across the entire Recruitment and HR spectrum. Our mission statement, or quest as we would say, is to “Create Extraordinary People Solutions that Transform Working...


  • Brackley, United Kingdom Curve Group Holdings Limited Full time

    Company Description Established in 2004, The Curve Group are the UK’s largest privately-owned Recruitment and HR provider. We deliver agile, ethical and configurable people solutions across the entire Recruitment and HR spectrum. Our mission statement, or quest as we would say, is to “Create Extraordinary People Solutions that Transform Working...


  • Brackley, United Kingdom Curve Group Holdings Limited Full time

    Company Description Established in 2004, The Curve Group are the UK’s largest privately-owned Recruitment and HR provider. We deliver agile, ethical and configurable people solutions across the entire Recruitment and HR spectrum. Our mission statement, or quest as we would say, is to “Create Extraordinary People Solutions that Transform Working...


  • Brackley, Northamptonshire, United Kingdom KELLER LTD Full time

    Are you looking to start your career in Health & Safety within the construction industry? Keller are looking for a Health and Safety Apprentice to work for it's BKJV (Bauer/Keller Joint Venture) divison.Purpose of the role:Through work experience, coaching, vocational and practical training, complete an Occupational Safety and Health Apprenticeship. This...

  • Relief Duty Manager

    4 weeks ago


    Brackley, United Kingdom McCarthy and Stone Full time

    McCarthy Stone are looking for a professional Relief Care and Support Assistant to join their team at our St Rumbolds Court estate in Brackley, Northamptonshire. You must have previous experience of working in the UK in a Senior Care position and have a minimum of L2 in Health and Social Care to be considered for this role. McCarthy Stone do not offer...

  • Relief Duty Manager

    4 weeks ago


    Brackley, United Kingdom McCarthy Stone Full time

    McCarthy Stone are looking for a professional Relief Care and Support Assistant to join their team at our St Rumbolds Court estate in Brackley, Northamptonshire.You must have previous experience of working in the UK in a Senior Care position and have a minimum of L2 in Health and Social Care to be considered for this role. McCarthy Stone do not offer...

  • Relief Duty Manager

    3 days ago


    Brackley, United Kingdom McCarthy Stone Full time

    McCarthy Stone are looking for a professional Relief Care and Support Assistant to join their team at our St Rumbolds Court estate in Brackley, Northamptonshire.You must have previous experience of working in the UK in a Senior Care position and have a minimum of L2 in Health and Social Care to be considered for this role. McCarthy Stone do not offer...