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Global Head of Product Enablement

4 months ago

Shrewsbury Shropshire, United Kingdom The Access Group Full time

Global Head of Product Enablement

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you:

  • We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture.
  • We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.
  • On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you.
  • We're an organization that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you.

About you:

As Global Head of Product Enablement , you will play a key role in ensuring our salespeople are equipped to deliver deep domain knowledge and expertise to our customers. You will lead and execute initiatives that drive employee knowledge and understanding across our product portfolio. Working within the Sales function you will be responsible for the overall product enablement strategy across sales, divisionally and regionally. You will also collaborate with Product Development, Product Marketing, Marketing and Customer Success.

Day-to-day, you will:

  1. Develop a Product Enablement Strategy: Develop and lead a comprehensive product enablement strategy across multiple divisions to drive knowledge and engagement internally, resulting in increased adoption and retention with our customers.
  2. Content Development and Training Materials: Define a content plan of training materials and resources tailored to enhance skills, product knowledge, and sales techniques. Introduce a framework for accreditation around core launches, latest releases and how this can be incentivized.
  3. Leadership: Lead a team of product enablement specialists, providing direction, mentorship, and support.
  4. Functional Alignment: Collaborate with product development teams to launch and implement communication plans to showcase features and enhancements that increase confidence in our employee's knowledge of the products and services. Foster collaboration between all functional teams to ensure employees are equipped with effective messaging and tools to drive lead generation, conversion rates and value-added conversations.
  5. Program Management: Oversee the planning, execution, and measurement of all product enablement programs, ensuring their effectiveness and continuous improvement.
  6. Metrics and Performance Analysis: Define and track key metrics to evaluate product enablement performance and the success of product initiatives, driving data-driven improvements.
  7. Communication and Enablement: Work closely with communication and marketing teams to develop internal campaigns and initiatives that promote the successful use of various sales tools and processes.
  8. Revenue Achievement: Through all aspects of product enablement, actively contribute to the sales performance, and aligned to the achievement of targets.

Your skills and experiences might also include:

  • Previous experience in a Product Enablement leadership role across a multi-product software business.
  • Developed and executed comprehensive global product enablement strategies at a leadership level within a technology or software business.
  • Created training plans, content and sources tailored to improve product skills, knowledge and sales techniques.
  • Introduced a data-driven accreditation frameworks for employees where you continuously monitor performance, enablement and opportunities for innovation and improvement.
  • Fostered cross-functional alignment with Product, Marketing, Customer Success and wider functions to enhance lead-gen, conversion and value-add.
  • Proven people leader with demonstrated ability to develop people and create a highly effective and results-driven culture.
  • Actively contributed to sales performance through alignment of revenue achievement targets.

What are we all about:

The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organizations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.

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