Customer Service Advisor

1 month ago

Shrewsbury Shropshire, United Kingdom HydroSure Global Ltd Full time

Customer Service Advisor, (Maternity Cover)

HydroSure Global Ltd

Maternity Cover with the potential to go permanent for the right candidate.

Contract: Fixed term, Maternity Cover

Monday - Friday - 37.5hrs

Hours: 09:00-17:00

We are seeking a talented individual, with the passion to succeed, to join our head office based in Telford. Can you, through innovation and drive, make great things happen? Do you want to join a team of outstanding individuals to revolutionise the customer experience?

As Customer Service Advisor your main responsibilities will include:

· Delivering an exceptional customer experience through multi-channel contacts, especially customer emails

· Drive customer loyalty through cross-selling the great value products and services that we offer

· Undertake ad-hoc administrative duties to support the wider team

· Support the growth of the business by working on projects to support the company’s bold expansion plans

Skills and Experience:

· An effective communicator

· Driven and determined to be the best

· Can demonstrate empathy and understanding

· Ability to influence

· Problem-solving

· An eye for detail and accuracy

· Passionate about delivering an awesome customer experience

· Adaptable and can work in a fast-paced environment

· Innovative and can support projects to achieve the company goals and beyond

Customer Services Advisors are the front-line of our business, working in a fast-moving environment you need to be able to learn quickly and hit the ground running. Our customers are the most important people in our company; we want to employ customer champions to take orders, convert customers to better value own label products and services, effectively handle customer queries and complaints, and work in the background on our websites.

Benefits

What's in it for you? Please take the time to read our extensive list of benefits below:

• Your birthday off, so you always enjoy your birthday

• External training courses, we'll pay for your First Aid, Fire Marshall, Management Courses, Customer Service NVQs & Apprenticeships

• Awards and Recognition Schemes; delivering above and beyond never goes unnoticed

• Free Onsite Parking

• Free Starbucks at the end of each month

• Free tea, coffee, chilled water, soft drinks, and snacks

• Pension Scheme

• Free Summer BBQ and social other events

• We care about our employee's mental and physical health with extra strong health and safety practices across the business

• An environmentally conscious company

About us

HydroSure Global Ltd is It is the UKs largest eCommerce irrigation products business, selling £5m worth of products per year and is growing very, very quickly. Our purpose is to help customers Irrigate their land. If we do this well, we will achieve our Vision of becoming Europe’s leading Irrigation Brand. It does this by selling irrigation products to the trade and public, predominantly under our own HydroSure brand name.

Next Steps:

Apply with your CV

JOB TYPE: Full Time, Permanent

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