Customer Service Advisor
7 months ago
Service Advisor - Shrewsbury
**Furrows Group **is a privately-owned, family run business serving motorists in Shropshire and surrounding areas since 1918. We are a multi-franchise dealership with 3 sites based in Telford, Shrewsbury and Oswestry offering Ford, Mazda, Kia and Skoda.
A vacancy has arisen for a front of house Service Advisor based at our Shrewsbury dealership. We are looking for a dynamic, highly motivated individual, who can demonstrate excellent customer service skills whilst working in a fast-paced environment.
You will be responsible for:
- Greeting customers
- Scheduling service appointments
- Cataloguing customer concerns and comments
- Logging service orders and descriptions of problems and repairs
- Translating customers concerns and problems into standard repair terminology
- To actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust.
- Work alongside the service team/departments to deliver an exceptional customer service experience
Person specification:
- The flexibility and willingness to learn
- The ability to work under pressure
- The ability to work accurately, with attention to detail
- Strong communication skills
- Excellent interpersonal and customer facing skills
- The ability to work as part of a team
- IT skills
- Full UK Driving Licence required
- Minimum 1-year main dealer experience desirable
**Hours of work**:Monday to Friday, Saturday working on a rotational basis.
**Salary**:Competitive
**Salary**: £23,000.00-£28,500.00 per year
**Benefits**:
- Company pension
- Employee discount
- Referral programme
Schedule:
- Monday to Friday
- Overtime
Supplemental pay types:
- Bonus scheme
- Performance bonus
Work Location: In person
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