CSM Manager

2 weeks ago

Windsor Berkshire, United Kingdom Trilliant Full time

Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions.

We are a device-agnostic, integrated, multi-technology communication platform that provides flexibility to balance technological capabilities with economic needs. We are an equal-opportunity employer offering comprehensive benefits and compensation packages with a selection of insurance programs. We invest in people and provide opportunities for our employees to grow hand in hand with our business.

This position shall be based in Windsor reporting directly to the Managing Director while being a member of a highly skilled Sales, Commercial, and Customer Solutions team and working directly with the Lead Sales VP. As a member of the EMEA team, will work closely with Sales and Commercial Operations to define critical customer technical requirements and help how best to position Trilliant offerings.
• Work closely with Product Marketing, Business Development, and other Customer Solutions team members to define and deliver compelling field demonstration scenarios, technical presentations, and workshop materials for use with customers.
• Will work closely with Product Management and Engineering to obtain a deep understanding of current product capabilities and roadmap for use in demos with Sales, customers, and partners.
• Work closely with Product Management and Engineering to promote new technical innovation that compliments Trilliant’s portfolio of products and services.

Direct customer support:

• With guidance from the Sales lead on account objectives will prepare and present demos, workshops, and other technical materials directly to customers and prospects.
• Will work directly with customers to help define the optimal solution architecture to meet the customer’s objectives.
• Support for product evaluations at customer facilities involving product demonstrations and lab validation of core capabilities.

Partner support:

• Identify third-party technical partners that could complement Trilliant products and services.
• Provide demonstrations and other support for partners, including system integrators, distribution automation vendors, and other partners in the Smart Grid ecosystem.
• Will work closely with Product Management and Engineering to obtain a deep understanding of current product capabilities and roadmap for use as appropriate in proposals and other customer-facing materials.
• Considerable travel to EMEA customers, conferences, and partners will be a requirement.
• Must have a very solid working knowledge of how network products and software work.
• Must learn to be very proficient with all Trilliant’s products including communications equipment, end-point devices, and head-end software applications.
• Capable of working under tight deadlines, with the capacity to work on several projects concurrently.
• Ability to adapt and react to dynamic scheduling, and the ability to work extended hours when necessary.
• Highly proficient in MS Word, MS Excel, MS PowerPoint, Visio, and MPP to produce reports, presentations, and correspondence.

Bachelor’s degree in engineering or another relevant field.

ENERGIZED- We are excited and support the growth and direction of Trilliant.

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