CRM Operations Specialist

2 weeks ago


London, United Kingdom Experis - ManpowerGroup Full time

Job title: CRM Operations Specialist

Contract: Until the end of year with the possibility of extension

Location: Hybrid working (Central London)

Start Date: Start of June

Purpose of the role:

To support the effective delivery of the global CRM operations service, making sure it meets the needs of markets and the global organization. To act as a key contact for stakeholders with enquiries about the platforms, technologies and capabilities that are utilized for CRM channel communications, and as secondary cover when Global CRM Operations Manager is not working.

The client utilizes a complex network of interconnected systems to run omnichannel campaigns promoting its range of smoke free products services. We are searching for a talented technical professional who is confident to take initiative and work independently where required, yet also comfortable operating in collaboration with a larger team. The right candidate should also be happy to train in new skill areas while on the job, with support from other technical experts.

Individual Accountabilities

* Monitor and analyse the performance of the agency's delivery of CRM operations against SLAs defined in the contract. Identify opportunities to optimize terms and processes in order to improve quality of service or bring about lower costs.

* Work with the agency to empower markets to use campaign measurement and testing methodologies including tagging, control groups and operational reporting dashboards, with a view to maximising the performance of activations against agreed KPIs.

* Collate and save monthly activity updates from the agency pertaining to the delivery of the CRM operations service (technical, reporting, operations) to SharePoint.

* Work with the agency to prepare and deliver monthly results snapshots that show the value of the CRM operations service to the business through quantitative and qualitative metrics.

* Coordinate delivery of training to markets on new CRM capabilities provided by Salesforce Marketing Cloud and other eCRM vendors.

Success measures:

* Process Optimization: Delivering improvements that provide a measurable impact on cost or delivery speed for a marketing channel.

* Performance Measurement:

* CRM Enablement: Enabling operational delivery of CRM campaigns within a global organization in compliance with agency SLA targets.

Qualities we're looking for:

* Experience working in a role in digital marketing, ideally in a company operating at a global scale and working with multiple integrated platforms and systems.

* Technical understanding of tokenized pricing models, data analysis, CRM, personalization.

* Person being able to collaborate across verticals and multiple stakeholders, from both the internal organization and agency partners.

#J-18808-Ljbffr

  • London, United Kingdom Experis - ManpowerGroup Full time

    Job title: CRM Operations Specialist Contract: Until the end of year with the possibility of extension Location: Hybrid working (Central London) Start Date: Start of June Purpose of the role: To support the effective delivery of the global CRM operations service, making sure it meets the needs of markets and the global organization. To act as a key...

  • CRM Specialist

    1 month ago


    London, United Kingdom Australasian Recruitment Company Full time

    **CRM SPECIALIST** *** **CRM SPECIALIST ROLE**: - Being responsible for creating engagement campaigns for the UK customer lifecycle, including automated comms, promotions, and seasonal campaigns - Creating detailed customer journey flows with actionable trigger points to drive conversion and engagement - Overseeing the seasonal calendar for engagement...

  • CRM Specialist

    4 weeks ago


    London, United Kingdom Hire Space Full time

    **CRM Specialist | full time | permanent | Hybrid/London | £30k-£35k | Generous EMI share options + benefits** An exciting opportunity has arisen for an exceptional CRM Specialist to join us as we continue growth into 2023. You’ll be joining an established and successful team who operate the UK’s largest venue marketplace, which hosts over 6,000...

  • CRM Specialist

    1 month ago


    London, United Kingdom ActionAidUK Full time

    **CRM Specialist** **London (Hybrid)** **Salary: £39,210 - £40,336** **Tenure: 12 month fixed term contract** **ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. ** As part of the ActionAid Federation, we work with women and girls, our partners, and dedicated staff in 43...


  • London, United Kingdom Expedia Group Full time

    **CRM Communication Operations Specialist** As CRM Communication Operations Specialist you will act as an SME for audience and data operations, platform best practices and advise on improving campaign effectiveness. **What you’ll do**: - Extract data from multiple data sources independently and combine into the required datasets for model building or...


  • London, United Kingdom Expedia, Inc. Full time

    If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. CRM Communication Operations Specialist As CRM...


  • London, United Kingdom Expedia Group Full time

    CRM Communication Operations SpecialistAs CRM Communication Operations Specialist you will act as an SME for audience and data operations, platform best practices and advise on improving campaign effectiveness.What you’ll do: Extract data from multiple data sources independently and combine into the required datasets for model building or...


  • London, United Kingdom career moves group Full time

    Contract - London, Greater London, South East, England - Posted 3 weeks ago - £352.94 - £387.10 per day GBP / Year - Data & Analytics **CRM Technology Specialist** **Location**:London **Length**:March - June 2023 **Rate**: £352-387 per day (inside IR35) **Hours**: 9am - 6pm **What is D&T?** D&T (Digital & Technology) delivers change to all our...

  • CRM Specialist

    7 days ago


    London, United Kingdom YOOX NET-A-PORTER GROUP Full time

    CRM Specialist Net-a-Porter / Mr Porter YOOX NET-A-PORTER GROUP is the world leader in online luxury and fashion that comprises a complete luxury retail ecosystem. The Group sells directly to customers globally through its own family of multi-brand online shops NET-A-PORTER, MR PORTER, YOOX and THE OUTNET. The Group’s Online Flagship Stores Division...

  • CRM Specialist

    3 days ago


    London, United Kingdom WithU Holdings Limited Full time

    We’re on a mission to empower the world to choose fitness.WithU is an award-winning audio-led fitness app available globally on Android and iOS. We are an exciting and ambitious start-up that launched to market in 2020 and has since become one of the fastest-growing fitness products in the UK. In 2023 we also launched a new product in partnership with Sky...


  • London, United Kingdom EE Full time

    CRM Technical Operations Specialist **Job Req ID**:15730**Posting Date**:09-May-2023**Function**:Brand and Marketing**Location**:1 Braham Street, London, United Kingdom**Salary**:Competitive with great benefits**Birmingham, London or Bristol** **Hybrid working, 3 days office/2 remote** **About EE** - Empowered, challenged, supported and rewarded, our...


  • London, United Kingdom Expedia Group Full time

    **Senior CRM Communication Operations Specialist** As Senior CRM Audience Operations Specialist you will act as an SME for audience and data operations, platform best practices and advise on improving campaign effectiveness. **What you’ll do**: - Support, monitor and troubleshoot manual and automated campaigns with data activities in case of failures,...


  • London, United Kingdom Expedia, Inc. Full time

    If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. Senior CRM Communication Operations Specialist As Senior...

  • CRM Specialist

    6 days ago


    London, United Kingdom YNAP GROUP Full time

    CRM Specialist Net-a-Porter / Mr Porter YOOX NET-A-PORTER GROUP is the world leader in online luxury and fashion that comprises a complete luxury retail ecosystem. The Group sells directly to customers globally through its own family of multi-brand online shops NET-A-PORTER, MR PORTER, YOOX and THE OUTNET. The Group's Online Flagship Stores Division...


  • London, United Kingdom Expedia Group Full time

    Senior CRM Communication Operations SpecialistAs Senior CRM Audience Operations Specialist you will act as an SME for audience and data operations, platform best practices and advise on improving campaign effectiveness.What you’ll do: Support, monitor and troubleshoot manual and automated campaigns with data activities in case of failures, and notify...

  • CRM Specialist

    5 days ago


    London, United Kingdom Dijitally Full time

    About the RoleAs a CRM Specialist at Dijitally, you will be at the forefront of our clients customer engagement strategies, primarily focusing on email and push channels. You will leverage the Iterable platform to produce and execute campaigns that drive user engagement and retention. Additionally, you will assist in managing project timelines and updates...

  • CRM Specialist

    5 days ago


    London, United Kingdom Getir Full time

    Hi, there! We're Getir, the pioneers of super-fast delivery. At Getir, it is not just our users, but also our employees and our team members, who have unique and challenging experiences that bring out the best of themselves. In that light, we're looking to hire some talented people to join us on this adventure. **What you will do**: As the CRM specialist,...

  • CRM Specialist

    7 days ago


    London, United Kingdom Michael Kors Full time

    Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! - "I FEEL really_ LUCKY _to be SURROUNDED by SUCH a GREAT TEAM. I’m not only GRATEFUL that they’ve HELPED me_ ACHIEVE _my_ GOALS, _but also...

  • CRM Specialist

    6 days ago


    London, United Kingdom MICHAEL KORS Full time

    Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! "I FEEL really LUCKY to be SURROUNDED by SUCH a GREAT TEAM. I’m not only GRATEFUL that they’ve HELPED...

  • CRM Specialist

    7 days ago


    London, United Kingdom Farfetch Full time

    THE ROLE We are looking for an outstanding CRM Executive to focus on developing CRM communications at Farfetch – planning and executing best-in-class acquisition and retention programs, driving engagement, and delivering against commercial objectives. The role will be ideal for someone who is looking for an opportunity in a fast-paced environment...