CRM Technical Operations Specialist

3 weeks ago

London, United Kingdom EE Full time

CRM Technical Operations Specialist

**Job Req ID**:15730**Posting Date**:09-May-2023**Function**:Brand and Marketing**Location**:1 Braham Street, London, United Kingdom**Salary**:Competitive with great benefits**Birmingham, London or Bristol**

**Hybrid working, 3 days office/2 remote**

**About EE**
- Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career. We’re at the top of our game, and this is your chance to join us.-
- We’re therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It’s our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in.**Why this job matters**
In this job you'll support our Audience Selection Users and wider CRM Chapter to keep our decisioning services and tools operationally running smoothly. You'll ensure that any resilience or performance issues are tracked to root cause and corrective actions agreed with the right teams and that we're running our activities in the most effective and efficient way.
- The CRM Technical Operations Specialist works closely on the use cases/journeys that are going to be setup, help identify the data requirements and include on GCP. You'll be key in the e2e process around developing and adopting data models/products needed to execute some of the key upcoming outbound campaigns.

**What you’ll be doing**
- Able to analyse GCP CCN and build data products on Big Query and Cloud SQL on GCP
- Build features on Anaml platform in Spark SQL.
- Build PLSWL/Linux scripts to build ETL capabilities
- Build Strategic Base Segments, Custom Macros in Unica Campaign Tool / (or any future tech)
- Provide education and guidance to managers in database capabilities, and system opportunities
- Make improvements to the decisioning business process, agreeing new policies or driving change to increase performance, operational efficiency and resilience
- Proactively monitor systems for issues, agreeing SLA's and working to resolve these issues with experts as needed
- Drive automation where possible
- Leverage knowledge to develop best practice within the team, ensuring that any new developments are trained out in a structured way.
- The skills and experience you'll need
- Good technical knowledge with a good understanding of data and data architecture
- Ability to identify and recognise technical dependencies
- Knowledge of GCP Data Engineering (Preferably Google Certified) is a must
- Knowledge of Unica Campaign Tool is a must
- Understanding of consumer marketing data model
- Knowledge of Data Engineering on AWS Platform
- Demonstrated capability of building and implementing APIs
- Ability to make the difficult simple to interpret business need and provide clear recommendations and opportunities to improve operational processes
- Expertise in decisioning technologies and ways of working
- Understanding of Agile methodologies ideal
- Knowledge of Kotlin and Flutter App development is a bonus
- What’s in it for you? What are the benefits?
At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people - whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but - more than that - you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

- Competitive salary
- World-class training and development opportunities
- 25 days’ annual leave (not including bank holidays)
- Volunteering days, so you can give back to your local community
- Discounted broadband, mobile and TV packages
- Pension scheme - you contribute 5%, BT contributes 10%
- Flexible benefits to fit around you
- BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be - so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.

**Our leadership standards**

**Looking in**:
**Leading inclusively**
I inspire and build trust through self-awareness, honesty and integrity.
**Owning outcomes**
I take the right decisions that benefit the broader organisation.

**Looking out**:
**Delivering for the customer**
I execute brilliantly on clear

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