Client Services Assistant

2 weeks ago

London, United Kingdom First Intuition Ltd Full time

Job Title : Client Services Assistant

Salary: £25,000

Location: London (with Hybrid working)

Type of role: Permanent

Reports to: Head of Client Services

About First Intuition

First Intuition (FI) is a fast-growing Ofsted rated ‘outstanding’ provider of accountancy training and apprenticeships. Working at FI, you can look forward to great long-term career prospects, and the opportunity to participate in our company share schemes.

About the Role

You will provide administrative support to several top employers across FIs client portfolio, supporting them with activities such as proactive course bookings, maintaining learner records, providing client reporting, answering queries and other related tasks. In this role you will work with external clients but also various teams across the business giving you the opportunity to build strong working relationships to help us to deliver high quality service. In addition, during our peak onboarding periods, you will provide support to our Apprenticeships Admissions Manager and Head of Client Services to ensure the accurate and timely onboarding of apprentices onto their apprenticeship programmes.

We offer hybrid working (home based with some travel to our London centre) and rewards and benefits that are hard to beat - not least working in a supportive, friendly and growing culture where your own skills will be valued too, and your career goals will be nurtured.

To find out more about who we are, and learn about the fantastic benefits our employees enjoy. Please check out our website here: and our Careers Page here:

Duties and Responsibilities:

As a Client Services Assistant at First Intuition, you will have the opportunity to...

  • Act as the first point of contact for enquiries from students and their employers relating to course administration and provide appropriate advice and guidance.
  • Maintain student and client records with course booking data, progress reporting and the documentation and implementation of changes to study pathways.
  • Support Client Relationship Managers with data collection, implementation of programme changes and sharing feedback/highlighting issues.
  • Collaborate with the Apprenticeships Admissions Manager and Client Relationship Managers to create apprenticeship programme planners and ensure their accuracy.
  • Work closely and actively with Head of Client Services, to ensure SLAs are met and provide the provision of consistent excellent service.
  • Ensure the accurate data entry of apprentice details and course bookings onto a variety of systems.
  • Draft various apprenticeships enrolment forms onto our enrolment system.
  • Track, chase and report on outstanding actions relating to the onboarding process.
  • Produce reports on student and client information.
  • Support additional work as required by management from time to time.

Qualifications and Skills:

Essential:

  • Excellent attention to detail and accurate data entry processing skills.
  • Effective communicator with excellent interpersonal skills.
  • Analytical thinking.
  • Strong organisational and time management skills.
  • Ability to manage own workload and work under pressure during busy onboarding periods.
  • Computer literate.
  • Understanding of the accountancy sector.
  • Understanding of Apprenticeships and the ESFA funding rules.

Desirable:

  • Understanding of the accountancy sector.
  • Understanding of Apprenticeships and the ESFA funding rules.

First Intuition is committed to fostering a diverse and inclusive workplace. We embrace individuals of all backgrounds, cultures, abilities, and experiences, and believe that diversity strengthens our team. We are dedicated to providing equal opportunities for all employees, ensuring fairness, respect, and a supportive environment for everyone.

  • 25 days annual leave rising to 30 over 5 years service PLUS bank holidays
  • Flexible-working positive employer with a range of family-friendly policies
  • Employee Assistance Programme: 24-hour confidential access to counselling and support services
  • Competitive Pension
  • Private Medical Insurance
  • Company share scheme
  • Training and development opportunities
  • Long term career prospects in a growing company
  • Employee perks including a range of discounts to suit your lifestyle
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