Head Regulatory Operations

2 months ago


Cranleigh Surrey, United Kingdom GAP Talent Full time

Our client is a FCA regulated Insurance broking intermediary and are seeking an operations manager in their Surrey based company.

The ideal candidate will have experience in a regulated financial services environment or a similar insurance cover holder business, with a solid understanding of Conduct Risk. As a member of a focused senior management team, you will have the chance to shape and execute the company's business strategy.

General Office Management: Oversee office operations and staff management.
IT Infrastructure Management: Responsible for BACS, LAN, and the company’s administration database.
Claims Administration: Liaise between policyholders, brokers, and Lloyd’s underwriters.
Manage training, competence, and other HR policies.
Oversee annual customer mailings, coordinate with the printing company, and secure regulatory approval.
Compliance Liaison: Work with the external Compliance function to monitor and implement compliance procedures, conduct monthly attestations, and support audits.

Proven experience in administration, operations, or compliance at a management level within an FCA and/or Lloyd's regulated environment.
Advanced skills and experience with Excel (or similar software) and data analysis.
Deep understanding of Conduct Risk and Treating Customers Fairly principles.
Strong organizational, planning, and self-management skills.
Flexible and adaptable approach to work.


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