IT Helpdesk Manager

4 weeks ago

Wakefield West Yorkshire, United Kingdom Interface Recruitment UK Full time
  • Salary: £50,000
  • Education Requirements - none but degree preferred or commercial exposure
  • Experience Requirements - 3 plus years
  • Industry - Technology
  • Location: Horsforth, Leeds
  • Qualifications - none required
  • Responsibilities - see below list within spec
  • Skills -see below list within spec
  • Work Hours 35 hours
Skills:
  • All round Helpdesk Manager with at least 3 years’ experience in a similar role supporting 6000+ staff and 3 years hands-on experience in a technical support role. (management of a global team would be advantageous but not essential)
  • Experience of call allocations and prioritisation
  • Experience of developing IT processes, workflows and automation
Principal Duties, Responsibilities & Accountabilities: The IT Help Desk Manager is required to oversee a timely delivery of a quality technical support service to staff. To provide a technical role within the business and to manage the day to day operations of the global Help Desk. To manage the Help Desk team and to ensure a consistent high level of service Responsibilities
  • Working within a global team in managing and providing all levels of IT Technical support, which range from user admin tasks such as setting up new users, password resets, through to setting up and installing new office kit at new office locations.
  • Liaise with stakeholders in the business and build positive working relationships with the operational leads and office managers
  • Assist in managing, motivating and developing members of the Global IT Support team by communicating, supporting, coaching, monitoring and appraising
  • Development and enforcement of technical standards, systems, policies, and procedures
  • Management of the IT helpdesk environment, its performance, call management and efficiency whilst maintaining high service standards
  • Monitor support calls, identify trends and gaps and take appropriate steps to improve the quality of service delivery
  • Develop working practice with the support team to provide a high level of user support based on principles of first time fix
  • Introduce and develop innovative ways of working / troubleshooting to identify issues and reduce downtime
  • Monitoring of daily backups, management of the asset database and software register
  • Call logging & management including regular liaison with IT hardware maintenance providers
  • Out of hours monitoring and support
  • Duties will vary and be revised due to the nature of the IT Support environment (above is a guide and not a comprehensive list of responsibilities)
#J-18808-Ljbffr

  • Helpdesk Manager

    2 weeks ago

    Wakefield, West Yorkshire, United Kingdom Xerox Corporation Full time

    Press space or enter keys to toggle section visibility City Wakefield State/Province West Yorkshire Country United Kingdom Department Technical Customer Services Date Working time Full-time Ref# 20032856 Job Level Job Type Experienced Job Field Technical Customer Services Seniority Level Associate Description & Requirements Press space...

  • Helpdesk Manager

    2 weeks ago

    Wakefield, United Kingdom Xerox Full time

    General Information Press space or enter keys to toggle section visibility City Wakefield State/Province West Yorkshire Country United Kingdom Department Technical Customer Services Date Wednesday, May 1, 2024 Working time Full-time Ref# 20032856 Job Level Individual Contributor Job Type Experienced Job Field Technical Customer Services Seniority...

  • 2nd Line Helpdesk

    4 weeks ago

    West Yorkshire, United Kingdom Gold Group Full time

    **2nd Line Helpdesk Engineer** West Yorkshire **Brief** 2nd Line Helpdesk Engineer needed for a highly reputable managed service provider based in West Yorkshire who are looking to employ an experienced and well-rounded 2nd Line Helpdesk Engineer that takes pride in their work with an in-depth knowledge of development using Office 365, Windows Server,...

  • Helpdesk Systems Engineer

    2 weeks ago

    Pulborough, West Sussex, United Kingdom Spectrum IT Recruitment Full time

    My client based in Pulborough are seeking a 1st/2nd line Systems Engineer to join their regional support team. In this role, you will be responsible for providing helpdesk services including day-to-day support for all IT related queries and maintaining/developing all aspects of IT systems and network infrastructure for the UK and Germany facilities. Core...

  • Helpdesk Administrator

    4 weeks ago

    West Malling, United Kingdom 1st Step Solutions Ltd Full time

    Location: West Malling, Kent - Sector: Business Support - Job type: Contract - Salary: Negotiable - Contact: Anna-Marie Warren - Job ref: 240050_1674471041 - Published: about 1 hour ago - Duration: 6 Months - Expiry date: 2023-02-22 - Startdate: ASAP - Consultant: Anna-Marie Warren **Helpdesk Administrator** **West Malling** **6 month contract** **40hr...

  • Helpdesk Administrator

    4 weeks ago

    West Malling, United Kingdom 1st Step Solutions Ltd Full time

    Location: West Malling - Sector: Business Support - Job type: Contract - Salary: Negotiable - Contact: Anna-Marie Warren - Job ref: 240050_1679397979 - Published: 10 minutes ago - Duration: 6 Months - Expiry date: 2023-04-20 - Startdate: ASAP - Consultant: Anna-Marie Warren **Helpdesk Administrator** **West Malling** **3 month contract** **40hr...

  • Global IT Helpdesk Manager

    4 weeks ago

    West Yorkshire, United Kingdom Interface Recruitment UK Full time

    Essential Skills: All round IT Technical Manager with at least 3 years’ experience in a similar role supporting 6000+ staff, managing a global technical team (30+), and experience of working in an international business Minimum of 5 years’ experience in a fast-paced end-user IT support environment Hands on experience of managing a helpdesk...

  • Compliance & Helpdesk Manager

    3 weeks ago

    Bognor Regis, West Sussex, United Kingdom Butlin's Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Compliance & Helpdesk Manager Department: Facilities Employment Type: Permanent - Full Time Location: Bognor Regis Description About the Role We're looking for a passionate leader to join us at our Bognor Regis Resort as part of our Facilities...

  • IT Helpdesk Engineer

    3 weeks ago

    Codmore Hill, West Sussex, United Kingdom Terry Parris Associates Full time

    Job Title: IT Helpdesk Engineer Location: Pulborough Employment Type: Permanent Helpdesk Network/Systems Engineer Our client is a very well-established Electronics Engineering company, with a global footprint. They have an exciting opening to work within their IT team. This is a permanent position, with an excellent salary, company benefits including...

  • IT Helpdesk Technician

    4 weeks ago

    Pontefract, West Yorkshire, United Kingdom Interface Recruitment UK Full time

    We are looking for an IT Helpdesk Technician to work as part of a growing IT Support Team to provide first line technical support to staff and students, either face to face or over the phone. This is an exciting opportunity to join an outstanding team! Under the direction of the IT Manager, your responsibilities will include, but not be limited to: ...

  • Facilities Compliance

    2 days ago

    Bognor Regis, West Sussex, United Kingdom Butlin's Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Facilities Compliance & Helpdesk Manager Department: Facilities Employment Type: Permanent - Full Time Location: Bognor Regis Description About the Role We're looking for a passionate leader to join us at our Bognor Regis Resort as part of our...

  • Helpdesk Administrator

    4 weeks ago

    South West London, United Kingdom Fawkes & Reece Full time

    **Location**: South West London **Salary**: £16.00- £17.00 per Hour **Contract**: Long Term Contract **Type**: Full Time **Reference**: HF-SW_1708426824 **Posted**: February 20, 2024 **Helpdesk/Service Desk** **Based in South West London **Temp - Ongoing ROLE** The purpose of this role is to be responsible for providing exceptional customer service and...

  • IT Helpdesk Engineer

    4 weeks ago

    Horsham, West Sussex, United Kingdom Terry Parris Associates Full time

    Job Title: IT Helpdesk Engineer Location: Pulborough Employment Type: Permanent Helpdesk Network/Systems Engineer Our client is a very well-established Electronics Engineering company, with a global footprint. They have an exciting opening to work within their IT team. This is a permanent position, with an excellent salary, company benefits including Profit...

  • Facilities Compliance

    1 week ago

    Bognor Regis, West Sussex, United Kingdom Butlin's Full time

    Description About the Role We’re looking for a passionate leader to join us at our Bognor Regis Resort as part of our Facilities Department. As our Compliance & Helpdesk Manager you will lead a team who co-ordinate all maintenance and repair jobs for the resort. The Facilities Helpdesk is made up of a small team of operators and a Manager who are...

  • Facilities Compliance

    6 days ago

    Bognor Regis, West Sussex, United Kingdom Butlin's Full time

    Job Description Description About the Role We’re looking for a passionate leader to join us at ourBognor Regis Resort as part of our Facilities Department. As our Compliance & Helpdesk Manager you will lead a team who co-ordinate all maintenance and repair jobs for the resort. The Facilities Helpdesk is made up of a small team of operators and a...

  • Helpdesk Administrator

    4 weeks ago

    West Malling, United Kingdom ATS Recruitment Limited Full time

    **Helpdesk Administrator** **Permanent - 8am - 5pm - Mon-Fri** **West Malling - ME19** **£27,000 - £30,000 (doe) per annum + company benefits** **The Client** My client is a company that specialises in complete plumbing, gas and drainage services to their corporate clients, managing domestic and commercial properties. The company provide competitive,...

  • Systems Engineer

    6 days ago

    Pulborough, West Sussex, United Kingdom Spectrum IT Recruitment Full time

    In this role, you will be responsible for providing helpdesk services including day-to-day support for all IT related queries and maintaining/developing all aspects of IT systems and network infrastructure for the UK and Germany facilities. Provide helpdesk services including day-to-day support for all IT related queries and issues and provide support...

  • Systems Engineer

    2 weeks ago

    Pulborough, West Sussex, United Kingdom Spectrum IT Recruitment Full time

    In this role, you will be responsible for providing helpdesk services including day-to-day support for all IT related queries and maintaining/developing all aspects of IT systems and network infrastructure for the UK and Germany facilities. Provide helpdesk services including day-to-day support for all IT related queries and issues and provide support where...

  • Remote - IT support Engineer

    2 weeks ago

    Pulborough, West Sussex, United Kingdom Spectrum IT Recruitment Full time

    In this role, you will be responsible for providing helpdesk services including day-to-day support for all IT related queries and maintaining/developing all aspects of IT systems and network infrastructure for the UK and Germany facilities. helpdesk services including day-to-day support for all IT related queries and issues and provide support where...

  • Remote - IT support Engineer

    2 weeks ago

    Pulborough, West Sussex, United Kingdom Spectrum IT Recruitment Full time

    In this role, you will be responsible for providing helpdesk services including day-to-day support for all IT related queries and maintaining/developing all aspects of IT systems and network infrastructure for the UK and Germany facilities. helpdesk services including day-to-day support for all IT related queries and issues and provide support where...