2nd Line Helpdesk

2 weeks ago


West Yorkshire, United Kingdom Gold Group Full time

**2nd Line Helpdesk Engineer**

West Yorkshire

**Brief**

2nd Line Helpdesk Engineer needed for a highly reputable managed service provider based in West Yorkshire who are looking to employ an experienced and well-rounded 2nd Line Helpdesk Engineer that takes pride in their work with an in-depth knowledge of development using Office 365, Windows Server, Microsoft Office Packages, Network Switching and Firewalls/Routers to provide IT support to new & existing clients.

**Benefits**
- Salary: £25,000 - £28,000 per annum
- 25 day's holidays
- Pension Plan
- Upskilled training & courses covered
- Career Progression

**What the role entails**:
Some of the main duties of the 2nd Line Helpdesk Engineer will include:

- Support of disaster recovery solutions
- Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Remote access solution implementation and support: VPN, Remote Desktop Services.
- Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

***

**What experience you need to be the successful **2nd Line Helpdesk Engineer**:

- Office 365
- Active Directory
- Group Policy
- Windows Server(s), 2019, 2016, 2012, 2008
- Microsoft Office Packages
- Network Switching
- Firewalls & Routers
- Drivers License

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.



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