Global IT Helpdesk Manager

2 months ago


West Yorkshire, United Kingdom Interface Recruitment UK Full time

Essential Skills:

  • All round IT Technical Manager with at least 3 years’ experience in a similar role supporting 6000+ staff, managing a global technical team (30+), and experience of working in an international business
  • Minimum of 5 years’ experience in a fast-paced end-user IT support environment
  • Hands on experience of managing a helpdesk environment, including call allocations, queue management, problem determination and prioritisation, escalations, general user support etc.
  • Delivering a quality IT experience in-line with ITIL best practice, and enhancing the functionality of an ITSM tool (experience of
Fresh service is desirable but not essential)
  • Demonstratable experience of developing IT processes, workflows, and automation
  • Proven track record of stakeholder management
  • Effective project and time management skills
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