Head of Compliance Monitoring

Location: Flexible working with visits to our office in Wimbledon as and when required

Contract Type: Permanent

We have a fantastic opportunity for an Head of Compliance Monitoring to join our Group Compliance team here at Domestic & General. They will be responsible for overseeing and managing the design and delivery of a risk based annual Compliance Monitoring Plan and programme of ongoing Customer Outcomes Testing.

The role holder will work closely with business stakeholders as part of the wider ‘3 lines of defence’ providing compliance assurance against a defined framework and processes, reporting MI into various Committees and Board.

They will develop monitoring processes and controls, conduct regular assessments, and analyse data to identify potential compliance issues.

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

Key responsibilities:

• Leading a team managing the design and delivery of the risk-based Compliance Monitoring framework, ensuring key compliance risks are evaluated across the business and issues are adequately controlled or escalated in order that the business meets its objectives and regulatory expectations.
• Ensure a culture where good customer outcomes are met and actively identify opportunities for improvement.
• Ensuring regulatory risks are managed, reported and escalated as appropriate.
• Deliver high quality risk-based assurance reviews which identify, and address root causes of issues arising and mitigates emerging Conduct Risk.
• Manage review assignments to ensure that planned timescales are achieved.
• Work collaboratively with business areas and key stakeholders to ensure that the review scope and approach is appropriate.
• Prepare audit reports to the highest standards of clarity and substance ensuring that they meet the needs of all recipients.
• Collaborate with the business to make recommendations for improvement that will address the root causes of issues identified and balance the regulatory risk and commercial objectives.
• Providing support to the business in overseeing and closing recommendations within the target dates agreed.
• Provision of regular reporting to a high standard to appropriate Governance Committees.
• Maintain current knowledge of laws and regulations, across Financial Services, keeping abreast of projected and recent changes, emerging technologies, and industry trends.

Skills and experience required:

• In depth knowledge of Financial Conduct Authority (FCA) practices within the General Insurance sector.
• Expert knowledge and application of FCA Handbook and Consumer Duty, specifically ICOBS, DISP, SYSC, PROD, SUP, COND, GEN.
• Strong ethical and Customer values
• Analytical thinker
• Strong verbal and written communication of technical matters to varying audiences.
• Business and Commercial awareness as well having good capabilities of risk management.
• Proven ability to achieve and sustain a high level of accuracy and efficiency.
• Capable of creating business alignments
• Strong collaboration, conflict resolution, influence, and negotiation skills.
• Professional independence as well being able to collaborate with key stakeholders

We offer lots of great benefits Some of which include:

• Competitive salary and annual discretionary bonus
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
• Training opportunities as well as clearly defined career progression
• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Attractive company pension scheme
• Life assurance – employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
• Salary Finance – access to savings and borrowing through payroll
• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
• Travel Loans – interest free loans to help spread the cost of annual travel tickets
• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

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