Call Centre Service Advisor

2 weeks ago

London, United Kingdom Belmond Management Limited Full time

As a Service Excellence Advisor for Belmond Trains & Cruises, you are part of a team that makes every journey and stay with Belmond unique and legendary for each guest. Based at Central Reservations in London, and reporting to the Contact Centre Leader, this is an exciting opportunity for a dynamic individual with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards. Meeting SLA targets such as response times, case/queue management and case classification accuracy in Salesforce Omnichannel.
Expertise in all systems required to carry out day-to-day tasks, such as HMS, Travel Studio, Salesforce Omnichannel and InfoHub.
~ Exceptional communication, administrative and customer-service skills.
~ Flexibility to work shifts, weekends and public holidays.
~ At all times, you will embrace and deliver the Vision of Belmond and strive towards the company’s strategy of being the world’s most desirable luxury travel brand.

At Belmond Trains & Cruises, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
Hybrid working system- three days in the office and two days working from home
Enhanced maternity and paternity pay
Group Income Protection & life insurance.
Pension fund.
With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
Belmond Trains & Cruises whisk guests away on evocative adventures across land and water. On the water, Les Bateaux Belmond luxury barges cruise through Burgundy, Champagne and Provence.
We are proud to be part of LVMH and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide.

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