TikTok Shop-Logistics Experience Manager, Buyer

3 weeks ago

London, United Kingdom TikTok Full time

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Responsibilities

About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.

The Logistics Experience Manager will focus on improving the logistics experience for our platform buyers and marketplace sellers. Responsibilities vary from managing and optimizing the lead time, shipping fee, order status for buyer, also fulfilment performance metrics, rates and subsidies for the sellers, as well as working cross-functionally with other teams including user growth & governance & policy to identify and implement best practices and solutions.

Responsibilities
- Introduce & engage the world class logistics service to buyer and merchant, onboarding seller to TTS logistics network, provide the best lead time and delivery experience to buyer, enhancing the tracking and visibility, you will also conduct market research and benchmarking to identify the best practices and trends in EU market and the industry.
- Provide and optimize an smooth end to end order experience for buyer during the buyer purchase journey and post order journey, including lead time, shipping fee, address, and order tracking.
- Educate and communicate with the sellers about new logistics solution, policies and enhancements that have been decided to improve their experience. Support their understanding of the processes and help them achieve a better delivery performance and customer satisfaction. By doing so, you will also gather feedback that would drive internal changes and enhancements for the platform and the logistics service.
- Monitor and analyze the key performance indicators (KPIs) for both platform buyer and market place sellers such as delivery speed, accuracy, quality, and customer satisfaction.
- Prepare and document business & user cases and proposals for improving the logistics experience for the buyers and sellers, present and align with leadership strategy also complete end to end implementation. You will also monitor and evaluate the impact and results of the implemented solutions, and report them to the relevant stakeholders.
- Collaborate with other teams, such as product, customer service, governance and experience, operations, and user growth, to ensure alignment and integration of the logistics initiatives and strategies. You will also participate in cross-functional meetings and projects, and share your insights and expertise.
- Negotiate and manage competitive rates, in line with other marketplaces, with our internal financial stakeholders. Ensure that the rates are transparent and fair for the buyer and seller, and that they reflect the value and quality of the service.

Qualifications

Minimum Qualifications
- A bachelor's degree in business, logistics, supply chain, or a related field;
- Solid experience in logistics, e-commerce, or marketplace operations, preferably in a managerial or supervisory role, have deep understanding of buyer & seller challenge related to operation & logistics;
- Able to use one of the following languages as working language in order to communicate with buyers & sellers in France, Germany, or Spain: French, German, or Spanish;
- A willingness to travel and visit the buyers & sellers as needed.

Preferred Qualifications
- Very familiar with logistics KPI matrix like volume, cost, ontime/breach rate, as well as customer matrix NPS, CR;
- Excellent analytical, data driven, problem-solving, and decision-making skills, with the ability to use data and metrics to drive actions and results;
- Understanding of Logistics eCommerce marketplace operations and governance policy & user growth;
- Strong communication, negotiation, and interpersonal skills, with the ability to build and maintain positive relationships with internal and external stakeholders;
- A proactive, self-motivated, and customer-centric attitude, with the ability to work independently and as part of a team.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

#J-18808-Ljbffr

  • TikTok Shop-Logistics Experience Manager, Buyer

    5 days ago

    London, United Kingdom TikTok Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta,...

  • TikTok Shop

    2 weeks ago

    London, United Kingdom TikTok Full time

    TikTok is the leading destination for short-form mobile video. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Our platform is built to help imaginations thrive. That's how we drive impact - for ourselves, our company, and the communities we serve. About us: Global E-Commerce's...

  • TikTok Shop

    1 month ago

    London, United Kingdom TikTok Full time

    TikTok is the leading destination for short-form mobile video. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Our platform is built to help imaginations thrive. That's how we drive impact - for ourselves, our company, and the communities we serve. TikTok Shop is an innovative...

  • TikTok Shop

    1 month ago

    London, United Kingdom TikTok Full time

    TikTok is the leading destination for short-form mobile video. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Our platform is built to help imaginations thrive. That's how we drive impact - for ourselves, our company, and the communities we serve. TikTok Shop is an innovative...

  • TikTok Shop

    3 weeks ago

    London, United Kingdom TikTok Full time

    About the team About us: Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a...

  • TikTok Shop

    2 weeks ago

    London, United Kingdom TikTok Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta,...

  • Head of Logistics Experience

    1 month ago

    London, United Kingdom TikTok Full time

    Responsibilities About us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help...

  • TikTok Shop

    1 month ago

    London, United Kingdom TikTok Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and...

  • TikTok Shop

    1 month ago

    London, United Kingdom TikTok Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and...

  • TikTok Shop Partner

    6 days ago

    London, United Kingdom TikTok Full time

    TikTok is the leading destination for short-form mobile video. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Our platform is built to help imaginations thrive. That's how we drive impact - for ourselves, our company, and the communities we serve. The authenticity of TikTok...

  • TikTok Shop

    1 month ago

    London, United Kingdom TikTok Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and...

  • TikTok Shop

    1 month ago

    London, United Kingdom TikTok Full time

    TikTok is the leading destination for short-form mobile video. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Our platform is built to help imaginations thrive. That's how we drive impact - for ourselves, our company, and the communities we serve. TikTok Shop is an innovative...

  • TikTok Shop

    1 month ago

    London, United Kingdom TikTok Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and...

  • TikTok Shop Partnership

    1 month ago

    London, United Kingdom TikTok Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and...

  • TikTok Shop

    1 month ago

    London, United Kingdom TikTok Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta,...

  • TikTok Shop

    5 days ago

    London, United Kingdom TikTok Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta,...

  • TikTok Shop

    6 days ago

    London, United Kingdom TikTok Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and...

  • TikTok Shop

    1 month ago

    London, United Kingdom TikTok Full time

    About the team The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We...

  • TikTok Shop

    6 days ago

    London, United Kingdom TikTok Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Responsibilities TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London,...

  • TikTok Shop

    1 month ago

    London, United Kingdom TikTok Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and...