Student support adviser

4 weeks ago

London, United Kingdom London Governance and Compliance Academy Full time

The London Governance & Compliance Academy (LGCA) is seeking an experienced Business Development Manager to be based in its London, UK offices.
LGCA is a learning provider specialising in the areas of governance, risk and compliance and a member of The European Institute of Management and Finance Group, one of Europe’s leading providers for certified and executive education, eLearning and bespoke learning solutions in the financial sector.

The student support coach will be part of a team who build and maintain strong relationships with clients, offering support and guidance throughout their students’ journeys.

Responsibilities

Working as part of a dedicated team, you will support, nurture and develop our students via a range of contact methods in order to develop the knowledge, skills and behaviours required for them to enhance their professional development and employability.

Service Delivery

  • Manage all inbound queries from existing and prospective students via telephone, live chat, email and social media, maintaining and improving student satisfaction.
  • Enrol students on LGCA’s various courses/exams where required.
  • Assist students with any online portal (LGCA LMS system), mobile app and client reporting queries and escalating to 2nd line where necessary
  • Management of LGCA’s FAQ’s on the website, update accordingly and reacting to students feedback
  • Manage student complaints accordingly and in a timely manner, escalating where needed and following LGCA complaint procedure
  • Complete administrative duties: processing payment plans, support with outbound calls where required

Revenue Generation

  • Identify opportunities to generate revenue by upselling and cross-selling LGCA products
  • Identify prospective students and log onto the data capture system, enrolling where possible
  • Identify potential new clients from inbound enquiries and forward leads to Client Services
  • Support the development and improvement of the student journey by reporting back on any issues or trends.

You’ll also carry out other duties, within the broad scope and spirit of your role, as requested by your manager. Our business is continuously evolving, so your job description will evolve too.

Qualifications

• A student-centric, service culture attitude
• Excellent written and verbal communication skills
• Excellent relationship building skills
• Excellent presentation skills
• Ability to provide appropriate feedback to students against defined standards
• Ability to hold professional and developmental review meetings and set realistic objectives
• The ability to effectively plan, organise and prioritise workload
• The ability to work well in a team and be collaborative
• Excellent computer/IT skills
• Self-motivated

  • A competitive remuneration package
  • Performance related discretionary bonus
  • Flexible working may be possible upon agreement with LGCA’s management
  • Other benefits will be offered to the successful candidate based on qualifications and experience
#J-18808-Ljbffr

  • Student Adviser

    5 days ago

    London, United Kingdom University College London Full time

    **Ref Number** B01-03725 **Professional Expertise** Student Well-being and Registry **Department** Vice-President (Operations) (B01) **Location** London **Working Pattern** Full time **Salary** £40,524 - £48,763 **Contract Type** Permanent **Working Type** Hybrid (20% - 80% on site) **Available For Secondment** No **Closing...

  • Student Adviser

    5 days ago

    London, United Kingdom University College London Full time

    **Ref Number** B01-03726 **Professional Expertise** Student Well-being and Registry **Department** Vice-President (Operations) (B01) **Location** London **Working Pattern** Full time **Salary** £40,524 - £48,763 **Contract Type** Permanent **Working Type** Hybrid (20% - 80% on site) **Available For Secondment** No **Closing...

  • Student Adviser

    7 days ago

    London, United Kingdom University College London Full time

    **Ref Number** B01-04132 **Professional Expertise** Administration and Business Support **Department** Vice-President (Operations) (B01) **Location** London **Working Pattern** Full time **Salary** £42,099-£50,585 **Contract Type** Permanent **Working Type** Hybrid (20% - 80% on site) **Available For Secondment** No **Closing...

  • Student Adviser

    1 month ago

    London, United Kingdom University College London Full time

    **Ref Number** B01-04132 **Professional Expertise** Administration and Business Support **Department** Vice-President (Operations) (B01) **Location** London **Working Pattern** Full time **Salary** £42,099-£50,585 **Contract Type** Permanent **Working Type** Hybrid (20% - 80% on site) **Available For Secondment** No **Closing...

  • Student Support and Wellbeing Adviser

    4 weeks ago

    London, United Kingdom University College London Full time

    **Ref Number** B01-02982 **Professional Expertise** Administration and Business Support **Department** Vice-President (Operations) (B01) **Location** London **Working Pattern** Full time **Salary** £31,131 - £36,348 **Contract Type** Permanent **Working Type** Hybrid (20% - 80% on site) **Available For Secondment** No **Closing...

  • Temporary Student Adviser

    1 week ago

    London, United Kingdom Lovesuccess Full time

    Temporary Student Adviser // 6 MonthsOur esteemed client, a leading institution committed to enriching lives through learning, is seeking a dedicated Student Adviser to join their dynamic team. With a vision to bring people together and foster personal growth, our client is at the forefront of education, offering a diverse range of courses and support...

  • Adviser

    4 weeks ago

    London, United Kingdom Goldsmiths Students' Union Full time

    **Location: New Cross, London** **Contract Duration: 21 hours per week. Part time - Permanent** **Salary: £28,288 p/a (pro rata)** **Interviews: Rolling basis** - ______________________________________________ Are you **dedicated **to student welfare? Would you **relish **the opportunity to advise on a range of academic issues/ non academic issues...

  • Financial Adviser

    20 hours ago

    City of London, Greater London, United Kingdom St. James's Place Financial Adviser Academy Full time

    A new challenge. A new culture. A new perspective. If you’re looking for a role that provides you with autonomy, meritocracy and flexibility, you’ve come to the right Place. St. James’s Place. A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible. Launch a...

  • Specialist Student Welfare Adviser

    1 month ago

    London, United Kingdom King's College London Full time

    Job id: 084727. Salary: £43,205 - £50,585 per annum, including London Weighting Allowance. Posted: 19 February 2024. Closing date: 10 March 2024. Business unit: Students & Education. Department: Advice, Wellbeing & Welfare. Location: Strand Campus. Category: Professional & Support Services. Back to job search About Us The King’s community is...

  • Adviser

    4 weeks ago

    London, United Kingdom Goldsmiths College London Students' Union Full time

    Job description Each year our advice service supports hundreds of students to successful outcomes that improve student life, including over £150,000 of compensation for students this year. The person in post will play a key role in supporting students with advanced level casework and coaching colleagues in the advice team. The Adviser is a key post to...

  • Student Advisor

    4 weeks ago

    London, United Kingdom University of West London - Student Union Full time

    Job description We are looking for an advice professional who understands best practice in delivering advice in a 1-2-1 or group setting. You must be passionate about supporting students and improving the student experience at UWL! The Student Advisor is a key role within the UWLSU’s Advice and Wellbeing team. The Student Advisor will deliver case-based...

  • Student Support Advisor/student Onboarding Advisor

    1 month ago

    London, United Kingdom Verto Education Full time

    Student Support Advisors (SSA) work to create an inclusive environment that champions academic success and promotes Verto's core values of compassion, transformation, vulnerability and responsibility. SSA's are responsible for providing comprehensive support to Vertoans, cultivating mentor relationships for approximately 30-35 students within their assigned...

  • Financial Adviser

    2 weeks ago

    London, United Kingdom St. James's Place Financial Adviser Academy Full time

    Build long-term relationships. Our Academy programme has been carefully crafted to engage and challenge you through a blend of digital, live and practical learning opportunities which draws on expertise and experience from within our internal community of specialists and insight from leaders in other sectors. This is a full-time programme, fully funded by...

  • Financial Adviser

    2 weeks ago

    London, United Kingdom St. James's Place Financial Adviser Academy Full time

    Build long-term relationships. Our Academy programme has been carefully crafted to engage and challenge you through a blend of digital, live and practical learning opportunities which draws on expertise and experience from within our internal community of specialists and insight from leaders in other sectors. This is a full-time programme, fully funded by...

  • Student Support Administrator

    4 weeks ago

    London, United Kingdom Eden Brown Synergy Full time

    Student Support Administrator (College) Start date - ASAP Morden, South London Pay rate - £11.54 - £13ph depending on experience Eden Brown Education are working with a leading Further Education College based in South London to recruit Student Support Administrator on a full-time hours & temp contract. Please note, DBS on Update service is a must! The...

  • Student Support Advisor, London

    1 month ago

    London, United Kingdom Verto Education Full time

    **Position Description**: Student Support Advisors (SSA) work to create an inclusive environment that champions academic success and promotes Verto's core values of compassion, transformation, vulnerability and responsibility. SSA's are responsible for providing comprehensive support to Vertoans, cultivating mentor relationships for approximately 30-35...

  • Financial Adviser

    20 hours ago

    City of London, Greater London, United Kingdom St. James's Place Financial Adviser Academy Full time

    Build long-term relationships. Our Academy programme has been carefully crafted to engage and challenge you through a blend of digital, live and practical learning opportunities which draws on expertise and experience from within our internal community of specialists and insight from leaders in other sectors. This is a full-time programme, fully funded by...

  • Careers Adviser

    4 weeks ago

    London, United Kingdom Office Angels Full time

    **JOB TITLE**:Careers Adviser **LOCATION**: Southwark - London **SALARY**: £24,000 - 29,000 per annum **OPPORTUNITY**: Permanent Opportunity **HOURS**: 37.5 hours per week (39 weeks of the year) **BENEFITS**:Performance and Loyalty Bonus + Wellbeing Cash Plan + Pension Scheme + Additional Benefits Office Angels is delighted to be recruiting for a...

  • Disability Adviser

    4 weeks ago

    London, United Kingdom University of Roehampton Full time

    **Department**:Student Support Services, Disability & Dyslexia Services **Job title**:Disability Adviser, Full time, 35 hours per week **Grade**:RU07 **Salary**:£38,141 to £41,307 pa inclusive of London Weighting Allowance We are looking for a Disability Adviser to join our Disability & Dyslexia department. _The Service contributes to key strategic...

  • Dds Adviser

    4 weeks ago

    London, United Kingdom London Metropolitan University Full time

    **ABOUT US** - Transforming Lives Through Excellent Education_ London Met is an extraordinary institution. Equity and social inclusion have always been our driving principles, and it's what makes the University so unique. Our organisation is distinctive, both in its eclectic and diverse community of students and staff, and also for its historical role in...