Student Adviser

4 weeks ago

London, United Kingdom University College London Full time

**Ref Number**

B01-04132

**Professional Expertise**

Administration and Business Support

**Department**

Vice-President (Operations) (B01)

**Location**

London

**Working Pattern**

Full time

**Salary**

£42,099-£50,585

**Contract Type**

Permanent

**Working Type**

Hybrid (20% - 80% on site)

**Available For Secondment**

No

**Closing Date**

29-Feb-2024

**About us**:
UCL aims to distinguish itself as a university that offers rich on-campus experience and supports its students to a consistently high standard. We believe that a focus on each and every student, alongside building a diverse and engaged community, is vital to helping students have quality student life and achieve their full potential at UCL and beyond.

UCL has a team of Student Advisers based in faculties to support its undergraduate students. The Student Advisers support new students with orientation and transition to university life. They engage with students proactively, demonstrating interest in their university experience and care for their well being; offering opportunities and activities for personal development, alongside facilitating connections between students and staff.

**About the role**:
The Student Adviser will guide students through relevant UCL policies and processes, promoting and enabling equality and inclusion, resolving issues, signposting or referring enquiries as appropriate. They will be a key point of contact for first year undergraduate students in particular but will also support appropriate activities across all undergraduate groups within their academic unit.

The post holder will support students via face-to-face or online appointments, telephone or student enquiries management system contact and will take an active interest in students, ensuring that they feel listened to and their contributions valued. They work alongside colleagues in academic units - complementing the work of personal tutors, academics, teaching and learning staff and peer support programmes - to strengthen the local support provision and facilitate effective connection with students.

Please use the cover letter upload option to tell us how you meet the criteria set out in the person specification.

**The job description and person specification can be accessed at the end of the page.**

**About you**:
Applicants must have the proven ability to work successfully in a team and be able to work with tact and confidentiality when dealing with sensitive/confidential issues. You must be competent in providing an individualised service to customers and be able to communicate with individuals from all backgrounds using a variety of communication platforms and systems.

**What we offer**:
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance

**Our commitment to Equality, Diversity and Inclusion**:
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

These include people from Black, Asian and ethnic minority backgrounds; people with disabilities; LGBTQI+ people; and for our Grade 9 and 10 roles, women.

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