Student Support Advisor, London

2 months ago

London, United Kingdom Verto Education Full time

**Position Description**:
Student Support Advisors (SSA) work to create an inclusive environment that champions academic success and promotes Verto's core values of compassion, transformation, vulnerability and responsibility. SSA's are responsible for providing comprehensive support to Vertoans, cultivating mentor relationships for approximately 30-35 students within their assigned Care Teams at Verto Education. An SSA serves as a resource both academically and personally for students in their community.

A successful SSA has a passion for advising and supporting students, a commitment to student learning and development in and outside the classroom, and strong critical thinking and problem-solving skills. A successful SSA demonstrates initiative, possesses the ability to work autonomously as well as part of a team, communicates effectively, and maintains a positive attitude.

This job description is meant to provide an outline of essential job functions of the SSA position and is not an all-inclusive list.

Reports to: Student Life Manager or Program Director with dotted reporting line to Academic Director or Manager. This position regularly collaborates with the Academic Coordinator and other academic staff in support of academic success, student advising and transfer services.

**Essential Functions**
- Administration
- 25%_
- Prepare, attend, and participate in all meetings (ex: staff, committees, 1:1, trainings, etc.)
- Time management (ex: attendance/timeliness for meetings, availability in the study center, presence in community, etc.)
- Complete all front desk duties (if applicable)
- Proficient and appropriate use of Verto Education systems (ex: Salesforce, Maxient, Google,Campus Groups, Canvas etc.)
- Submit reports and paperwork on time and complete projects thoroughly
- Regularly monitors student academic progress, updates corresponding records, and follows through on necessary academic actions and related reporting.
- Conducts Health & Safety inspections and student well-being checks, as directed by supervisor or duty staff
- Complete required 1:1 meetings with each of your assigned Community members during the course of the semester.
- Exercise effective and ethical decision-making skills
- Community Building and Communication
- 30%_
- Create and maintain a student-centered environment when working in the office by interacting regularly with students and guests.
- Lead a once per week Care Team meeting for your assigned students
- Promote student leaders when possible to increase student engagement on site
- Support Student Club programs and initiatives
- Educate students on Verto policies and procedures, including, but not limited to: safety and security guidelines, Code of Responsibility, and Academic Actions
- Be visible, available, and approachable in the community through holding regular office hours, events and meetings with students and by being available during working hours in the Study Center.
- Foster an inclusive Community environment
- Create and maintain positive working relationships across the organization through regular attendance and communication at global meetings.
- Preserve the confidentiality of personal information about students and staff obtained in the course of employment.
- Duty and Crisis
- 15%_
- Serve in an on-call rotation that observes, addresses, and responds to the needs of the community.
- Respond to emergencies in accordance with protocol and procedures, which may take place after hours.
- Support the Student Life Manager, Academic Manager and Program Director in addressing behaviors in violation of Verto Education policy.
- Foster a sense of community by encouraging students to respect the rights of others and empowering them to address issues in the community (ex: roommate disagreements, environment conducive to sleep/study, difficult discussions in classroom setting, etc.)
- Make appropriate referrals to other resources when necessary (i.e counseling, tutoring support, medical practitioners)
- Write incident reports in a timely manner that are clear, concise, accurate, and appropriately detailed
- Follow up with students who are in crisis and/or have been confronted for policy violations
- Education and Leadership
- 30%_
- Actively demonstrate interest in students' academic engagement and support development of academic success habits and skills.
- Provide general, first-response academic support to students, and support escalation of student academic concerns, assisting in interventions as appropriate.
- Monitor student academic accommodations and help students self-advocate with faculty for resources.
- Monitor the academic achievement and class attendance of assigned students. Make care-and-concern interventions when appropriate. Escalate those students who are in danger of losing channel eligibility or who may need safety net services.
- Be familiar with the process of Add/Drop and Course Withdrawals and provide guidance to students.
- Support stu

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