Specialist Student Welfare Adviser

1 month ago

London, United Kingdom King's College London Full time

Job id: 084727. Salary: £43,205 - £50,585 per annum, including London Weighting Allowance.

Posted: 19 February 2024. Closing date: 10 March 2024.

Business unit: Students & Education. Department: Advice, Wellbeing & Welfare.

Location: Strand Campus. Category: Professional & Support Services.

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About Us

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

The Specialist Welfare advisors provide expert advice and support to our diverse community. At any stage in their university career, students may experience a variety of complex problems relating to money, housing, and welfare issues for which they need practical support and legal advice. Our work is to ensure that these do not become a barrier to their success at King’s and that through our

welfare support our students thrive during their studies to make the most of their opportunities after graduation.

About the Role

Based in Student Advice Wellbeing and Welfare Services at King’s College London, Student Welfare practitioners provide support to our diverse community with a variety of complex issues that are impacting their life and their studies.

Your caseload will be varied and challenging, ranging from sexual violence, domestic violence, family estrangement, leaving care, victim of crime, criminal offence, bullying & harassment, safeguarding concerns & students who have a prolonged lack of engagement with their course.

At times, the circumstances will require a range of specialist service interventions to support the student’s unique needs and in these cases, you will need to keep ownership of the case, liaising with the specialist services and supporting engagement with the student.

Through the Student of Concern process, you will collaborate with other key university services and Faculty teams, making and receiving effective referrals to ensure that the support students receive from the wider university is properly coordinated.

This post will be offered on an indefinite contract.

Key Responsibilities

To provide initial response and logístical support to the Welfare Student of Concern Team by:
Provide and coordinate, as appropriate, welfare support to students experiencing difficulties which severely impact their ability to engage fully with their studies, including those with ongoing mental wellbeing concerns and complex family histories.

Through the Student of Concern process, you will collaborate with other key university services and Faculty teams, making and receiving effective referrals to ensure that the support students receive from the wider university is properly coordinated. You will follow up with internal and external stakeholders following serious student incidents to ensure such cases are properly coordinated across the university. Other teams, including Security and Residences, will look to you for clear and effective guidance on how to respond effectively to complex cases.

This role will entail being an ally and supporter to students and helping them access appropriate internal and external support services. Levels of support should reflect the circumstances and needs of the student at the time, but at their core assist the students to move forward.

In all cases the post holder will retain ownership of the case until the initial concern is stabilised and the appropriate support service can take over management. At times, the circumstances will require a range of specialist service interventions to support the student’s unique needs and in these cases the Student Welfare & Wellbeing Adviser will need to keep ownership of the case, liaising with the specialist services and supporting engagement with the student.

Through your casework monitor trends in the student experience, especially those which may cause barriers for underrepresented student groups* and report relevant social policy issues to SSWS Management Teams, as well as other internal and external stakeholders.

Take an active role in the management and development of the service, which is includes but is not limited to line management and supervision of junior staff, deputising for the head of service, and research or project work as identified by SSWS Management Teams.

Develop and maintain excellent working relationships with colleagues across the university to ensure effective negotiation on behalf of individual students where appropriate, and influence university policy and decision-making concerning matters of student welfare.

In all intervention

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