EAP Telephone Counsellor

2 weeks ago


United Kingdom The Portfolio Group Full time

Shift Patterns: 7pm - 7am Sat, Sun, Mon OR 7pm-7am Weds, Thurs, Fri OR 8pm - 8am Mon, Tue, Wed 0R 8pm - 8am Tue, Wed, Thur

Remote Night Counsellor;

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Telephone Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.

We are looking for professional, hard-working candidates with strong communication, high levels of computer literacy and high levels of organisational ability with a desire to provide emotional support and guidance and make a difference to people's lives. This is a fantastic opportunity to develop in a professional healthcare environment and to make a difference to many people's lives.

Day to Day Responsibilities as a Night Counsellor:

To provide an efficient and effective telephone counselling service to all callers.
To effectively answer calls and triage to determine the most appropriate type of support required, i.e. advice, counselling etc.
To take accurate information and record on the Health Assured data base.
Demonstrate a thorough understanding of the Health Assured products available to a caller and understand what support is most appropriate for the individual's needs. Debt, Legal, Critical Illness, Talk to a Doctor etc.
Legal Department, Talk to a Doctor.
To undertake training provided by Health Assured and to utilise appropriate skills within calls, i.e. working with trauma, working with suicide, clinical assessment, safe guarding etc.
Upon mutual agreement to undertake Structured Telephone Counselling cases.
Understand and embrace a "Solution Focused Philosophy" in order to help a caller achieve an outcome in the shortest space of time possible.
Minimum diploma level 4 in Counselling & minimum of 100 counselling hours
Relevant telephone experience
High level of computer literacy (MS Office, Word, Excel and PowerPoint)
EAP experience is desirable.

P(phone number removed)LSR13


  • Telephone Counsellor

    2 weeks ago


    United Kingdom Edumilestones Full time

    Our Counsellors are Certified Career Analysts (CCA- BCPA India, ACCPH, UK), and have more than 15 years of experience in the Education-Tech, E-commerce, Hospitality, and Technology verticals, where they have worked across various roles and leadership positions. It also includes the founders of career and job platform 100careers.com which provides information...


  • United Kingdom The Portfolio Group Full time

    Shift Patterns: 7pm - 7am Sat, Sun, Mon OR 7pm-7am Weds, Thurs, Fri OR 8pm - 8am Mon, Tue, Wed 0R 8pm - 8am Tue, Wed, Thur Remote Night Counsellor; Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a...

  • Mental Health

    2 weeks ago


    United Kingdom Pulse Healthcare Full time

    We are currently recruiting for EAP Counsellors. You will provide immediate emotional support and guidance to callers on the 24/7 helpline – completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to...

  • Mental Health

    Found in: Jooble UK C2 - 2 weeks ago


    United Kingdom Pulse Healthcare Full time

    We are currently recruiting for EAP Counsellors. You will provide immediate emotional support and guidance to callers on the 24/7 helpline – completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to...

  • About The Counsellor

    2 weeks ago


    United Kingdom Edumilestones Full time

    Our Counsellors are Certified Career Analysts (CCA- BCPA India, ACCPH, UK), and have more than 15 years of experience in the Education-Tech, E-commerce, Hospitality, and Technology verticals, where they have worked across various roles and leadership positions. It also includes the founders of career and job platform 100careers.com which provides...

  • Mental Health

    2 weeks ago


    United Kingdom WhereToTalk Full time

    Counsellor Required (Epilepsy Action) : Remote Work, Wales Counsellor Required (Epilepsy Action) : Remote Work, Wales The Wellbeing Counselling Service Part-time : 21 hours a week over 3 days (including evenings) Contract:  FTC until end of March 2026 Epilepsy Action is the UK’s leading epilepsy charity. Our team are committed to achieving...


  • United Kingdom WhereToTalk Full time

    Treatment Support Counsellor Required: Home-Based Treatment Support Counsellor Required: Home-Based Benefits: 30 days holiday pro rata plus 8 bank holidays pro-rata Contract: Permanent Hours: Part time, 14 hours per week to be worked flexibly Monday to Friday An exciting opportunity has arisen for an experienced counsellor to join our existing...


  • United Kingdom HealthHero Group Full time

    Are you a BACP/UKCP/NCS registered Counsellor? Are you looking to balance your current private practice/work commitments with a Critical Incident Responder role with a leading UK EAP Provider? Do you want to be part of a network of Freelance Clinicians working together and supporting each other to create the highest quality, largest and most innovative...

  • Counsellor Required

    2 weeks ago


    United Kingdom WhereToTalk Full time

    Counsellor Required (Epilepsy Action) : Remote Work, Wales Counsellor Required (Epilepsy Action) : Remote Work, Wales Epilepsy Action  The Wellbeing Counselling Service Part-time : 21 hours a week over 3 days (including evenings) Contract:  FTC until end of March 2026 DBS:  An enhanced check will be required About us Epilepsy Action is the...


  • United Kingdom Contentful Full time

    In addition you get to work with an enthusiastic and energetic team solving important problems and building scalable solutions. We are a fun, hard-working, international, agile and feedback-oriented team that enjoy collaborating in an inclusive and welcoming environment. In this position, you will be expected to develop and implement employee relations...


  • United Kingdom Harwood Recruitment Ltd Full time

    JOB TITLE: SERVICE ENGINEER REPORTING TO: SERVICE MANAGER The Service Engineer (SE) will be part of a team, which as a group will perform the duties to maintain and repair Security Systems installed at customer’s premises. The Service Engineer (SE) will be allocated work by either the Service Administrator (SA) or Service Manager (SM). • Carry out...


  • United Kingdom Relationships Australia New South Wales Full time

    Great opportunity for an experienced Couple & Family Counsellor | Supportive team environment | 3 - 5 days a week in Penrith You'll provide high-quality counselling and therapy to couples, individuals and families to address the issues impacting their relationships. This can include general conflict, communication, domestic violence, mental health,...


  • United Kingdom Barnardo's Full time

    Barnardo's nurseries in Gloucestershire have three nursery settings across Gloucester City and the Forest of Dean. Our aim is to provide early years education of the highest quality with an ethos that values children and parents/carers from all backgrounds. We are looking to recruit enthusiastic, flexible, hard working as and when Early Years Practitioners...


  • United Kingdom Speedy Services Full time

    Speedy Customer Service Executive Location: Castle Donington Schedule: Monday - Friday, 7:30 - 17:00 Are you passionate about building relationships and delivering exceptional customer service? At Speedy, we prioritize our customers and are seeking individuals to join us during this exciting period. In the role of Customer Service Executive, you will: ...


  • United Kingdom Barnardo's Full time

    Barnardo's nurseries in Gloucestershire have three nursery settings across Gloucester City and the Forest of Dean. Our aim is to provide early years education of the highest quality with an ethos that values children and parents/carers from all backgrounds. We are looking to recruit enthusiastic, flexible, hard working as and when Early Years...


  • United Kingdom Harwood Recruitment Ltd Full time

    JOB TITLE: SERVICE ENGINEER REPORTING TO: SERVICE MANAGER ROLE: The Service Engineer (SE) will be part of a team, which as a group will perform the duties to maintain and repair Security Systems installed at customer’s premises. The role requires a great deal of initiative and autonomy. Flexibility is essential in adapting to future changes within the...