Weekend Night Counsellor
2 weeks ago
Shift Patterns: 7pm - 7am Sat, Sun, Mon OR 7pm-7am Weds, Thurs, Fri OR 8pm - 8am Mon, Tue, Wed 0R 8pm - 8am Tue, Wed, Thur Remote Night Counsellor; Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Telephone Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members. We are looking for professional, hard-working candidates with strong communication, high levels of computer literacy and high levels of organisational ability with a desire to provide emotional support and guidance and make a difference to people's lives. The successful candidate will be responsible for providing one off emotional support to individuals, conduct clinical assessments and sign post to specialised support services. This is a fantastic opportunity to develop in a professional healthcare environment and to make a difference to many people's lives. Day to Day Responsibilities as a Night Counsellor: To provide an efficient and effective telephone counselling service to all callers. To effectively answer calls and triage to determine the most appropriate type of support required, i.e. advice, counselling etc. To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed. To take accurate information and record on the Health Assured data base. Demonstrate a thorough understanding of the Health Assured products available to a caller and understand what support is most appropriate for the individual's needs. i.e., Debt, Legal, Critical Illness, Talk to a Doctor etc. Warm transferring callers to the appropriate person and managing expectations at all times. i.e. Legal Department, Talk to a Doctor. Provide "In the moment support" to callers presenting with support needs. To arrange follow up and check in calls when deemed appropriate. To undertake training provided by Health Assured and to utilise appropriate skills within calls, i.e. working with trauma, working with suicide, clinical assessment, safe guarding etc. Upon mutual agreement to undertake Structured Telephone Counselling cases. Understand and embrace a "Solution Focused Philosophy" in order to help a caller achieve an outcome in the shortest space of time possible. Work to and exceed individual and team goals. For example, an individual goal is to achieve a minimum of 25 calls per day. Personally ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service. Demonstrate the ability to work under pressure and to prioritise call lengths to ensure that "call backs" are reduced to an absolute minimum. Demonstrate the ability to provide excellent customer service at all time. In order to be considered for this opportunity it is essential that you have the following: Minimum diploma level 4 in Counselling & minimum of 100 counselling hours To be a member of the BACP Relevant telephone experience High level of computer literacy (MS Office, Word, Excel and PowerPoint) High level of organisational ability; ability to work to tight deadlines and targets Good communication and customer service skills Accredited with the BACP or eligible for the accreditation process EAP experience is desirable. P(phone number removed)LSR13 INDFIR
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Night Counsellor
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United Kingdom One World 365 Full timeEnjoy the complete summer camp counsellor package and, most importantly, get the perfect camp counselor job. Our team will help you with all the essentials you need to feel that summer loving from J-1 camp counselor visa application & sponsorship, airport transfer & accommodation, a US mobile number with credit, extra accommodation nights to use when you...
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United Kingdom WhereToTalk Full timeCounsellor Required (City Hospice): Cardiff, Wales Counsellor Required (City Hospice): Cardiff, Wales Hours: Negotiable, but flexibility to work, on the occasional Saturday required. Full and part time applications considered. Based: Ty Hosbis, Whitchurch, Cardiff Duration: Permanent – Full time. Job share/ flexible working considered. Our...
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United Kingdom Focus Hotels Management Limited Full timeOxford Witney Hotel in Oxford is a Stylish & Modern Hotel with just a short walk from the historic centre of the town, the hotel offers great accommodation at great value, with close proximity to Oxford, Burford, and the Cotswolds making it the ideal base for travelling throughout Oxfordshire, while our elegant en-suite bedrooms are perfect for a tranquil...
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Shift Lead
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Shift Lead
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Night Section Leader
7 days ago
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Shift Lead
7 days ago
United Kingdom ASDA Full timeSection Leader - Nights Full time Contract Type Permanent Shift Pattern Work Shift: Nights Retail Hourly Colleagues, Store Management To be employed in this role you must be over the age of 18 and pass a basic level safeguarding check. Our operation runs 24 hours per day, 7 days per week, with that brings a wide variety of shift patterns –...
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Night Section Manager
3 days ago
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Night Section Manager
7 days ago
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Senior Night Nurse
2 weeks ago
United Kingdom VC Evidensia UK Full timePermanent, Full time and/or Part time Penmellyn Vets have a fantastic opportunity for a Night Nurse to join their St. Columb Major Hospital! You will work alongside a fantastic team completing general nursing duties including; inpatient care, theatre work, triaging out-of-hours emergencies and supporting the night vet in providing an out-of-hours service....
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Night section manager
6 days ago
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