Remote Director/Client Services

Senior Director, Transformation Program Management page is loaded Senior Director, Transformation Program Management
Apply remote type Remote locations London, GBR time type Full time posted on Posted Yesterday job requisition id REQ352604 JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Working as a key member of the Business Excellence and Transformation team, this role provides enterprise-wide transformation thought leadership, collaboration and delivery across Property Asset Management businesses to drive synergies, efficiencies and operational scale within and between the different geographies. It is a partnership role with senior Property Asset Management Business Leaders, working together to identify transformation opportunities, manage prioritization and marshal execution resources.
Responsibilities include the design and execution of complex projects across multiple stakeholder groups, provision and oversight of change management support to ensure the expected impact and value is realized by the key stakeholder groups, including external clients. It requires bringing comprehensive transformation skills acquired in a mature transformation environment, ideally aviation, oil and gas, manufacturing, healthcare or financial services, plus evidenced experience of developing frameworks and solutions designed to deliver superior transformation outcomes. Key outcomes includes identifying and defining transformation strategies to deliver step change operating model impacts to the organisation, including strategic technology, intelligent automation, process excellence, performance measurement and location strategic outcomes. The successful candidate will have extensive experience of managing senior stakeholders and be able to demonstrated effective stakeholder management and superior communications and influencing skills.
This role will report to the Business Excellence and Transformation Business Services Transformation Portfolio lead; the location is within the United Kingdom, and is flexible city-wise within the UK
Transformation Portfolio Management
Engage with Business Services leadership to define the transformation agenda and associated programmes of work across the specific business services and create opportunities to achieve operational excellence through enhanced quality and increased efficiency across our platform
Accountable for delivery of transformation initiatives across Property Asset Management and for optimising benefits across these areas, including identification, design, realisation and tracking
Lead executive stakeholders to charter, resource and execute projects to capitalize on the opportunities identified
Support the delivery of a global design and delivery capability to act as a fulcrum co-ordinating schedules, resources, communications, and project integration amongst the various transformational efforts underway across JLL
Support the senior level executive stakeholders in the governance of the transformation through identification of risks, issues and dependencies with clear escalation paths where appropriate
Lead change management of projects with enterprise-wide scope through a structured methodology
Support the identification, design and delivery of enterprise wide strategies to support adoption of the changes required by transformation initiatives
Optimise the impact of transformation through embedding appropriate change management strategies and organisational impact analysis/interventions (including planning around change impacts and change readiness)
Performance & Value Capture
Support the development of controls and governance to set operational and financial targets aligned to our strategy and monitor progress against them
Create recommendations for performance and value capture strategy that can be embedded by all transformation teams across the business function
Support the development of a validated financial and operational baseline
Support the development of business cases for value capture initiatives including financial and operational KPIs
Support senior stakeholders in their role in oversight and governance of transformation programmes, leading on the investment and prioritisation and benefits agenda for JLL
Define project workstreams and approaches to solve issues and arrive at actionable recommendations
Proactively identify business risks, anticipate points of resistance, and support development of specific plans to mitigate or address these concerns
A strong combination of project management and business strength with prior experience of leading a high performing team of consultants and analysts is vital. The candidate needs a demonstrable and highly commercial mind-set, strong financial acumen, and knowledge of the operations of global enterprises. These must be tempered and informed by deep organisational awareness, resilience, and emotional intelligence. The candidate must have experience of working in an industry that has experienced significant transformation impacts over the last decade and must have worked for an organisation that has led and delivered complex and sophisticated transformation outcomes.
Extensive professional experience, of which part with a top-tier strategy consulting firm or in a transformation function in an organisation with a track record of delivering complex and sophisticated change
Proven experience driving business transformation in a complex global enterprise, with tangible evidence of improvements in efficiency, quality and resilience
Track record of delivering operational excellence in a complex global organization, with expertise in levers such as demand management, process optimization, right-shoring, automation
Experience with digital transformation and agile methodologies
Previous roles on Business Unit or group level in a global company with similar size to JLL.
Candidates will be able to demonstrate working across multiple geographies and complex stakeholder management
Real estate/financial services experience preferred.
Direct experience of leading teams of consultants and analysts in major international business transformation project(s).
Significant experience in Change management methodologies, processes & tools across large transformation
Project Management Skills: Knows how to effectively structure, staff and manage projects and teams to insure there is clarity of expectation, timely execution, corrective action when needed and successful outcomes.
Analytical Skills: Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Flexible and adaptable; Remote –London, GBR If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .
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We help our people thrive, grow meaningful careers and find a place where they belong. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.