Client Service Director
2 weeks ago
Client Services Director - Medical Communications
This independent, global medical communications agency is my top client. They are a full service agency, delivering top class medical affairs, publications, commercial and digital projects to global and local pharmaceutical clients.
Client management - managing existing client relationships to ensure they are happy with services provided, providing strategic and operational direction to account teams, acting as a strategic and trusted partner to clients, ability to identify potential clients and facilitate proactive intervention steps
Project management - hands on approach to support the account teams, ensuring the highest standards are met for all projects, collaborating with the scientific team on projects
Financial management - overall responsibility for account financials and KPIs, setting realistic revenue targets and ensuring these targets are hit, completing timesheets accurately and on time, financial conversations with clients
People management - managing resourcing needs across the team, line managing people at various levels, impacting the progression and development of your line reports, coaching and mentoring others across the team
Experienced senior client services candidate with around 8+ years' experience in medical communications agencies
Well rounded experience across a spectrum of medical affairs and publications accounts
Good commercial experience
Experience of growing, developing and guiding high performance teams
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