Assistant, Concierge

3 weeks ago


South Ruislip Greater London, United Kingdom The Arterial Group Full time

Sainsburys cash voucher £125 a month
Dental care
Uniform allowance
41-hour week, Monday to Friday across opening hours 8.We are a real estate collective that is hospitality-led for the flexible economy.
looks after Grosvenor Flexible and Managed workspaces.
providing exceptional customer service to our members by assisting them with their enquiries and visitors, you will also be managing package deliveries, conducting meeting room checks, and ensuring our coffee and tea stations are consistently stocked and well-presented.
Assist the Concierge team with Excellent delivery of customer service and customer satisfaction in all our clubs;
Build and maintain a strong community network;
Building Setup
Set up coffee machines and tea points throughout our buildings.
Monitor and replenish coffee and tea supplies throughout the day.
Set up milk in fridges for coffee and tea stations.
Assist the housekeeping team with setting up fruit displays.
Collaborate with housekeeping to maintain cleanliness and organization in shared spaces, including lounges and common areas.
Customer Experience
Provide first-class customer service to all members and visitors to the club.
Engage with all existing members, and potential new members to strengthen and increase good customer relationships by understanding them and their business.
Provide support to members with meaningful connections and networking opportunities.
Assist with catering requirements and restaurant bookings to members and external clients.
Provide coverage during lunch breaks to ensure continuous service delivery.
Service Quality Checks
Troubleshoot any technical issues with AV equipment and communicate with the appropriate team for resolution.
Assist with setting up and arranging meeting room configurations as requested.
Community/Day-to-day Operations
Ensure all day-to-day members requests and complaints are handled effectively and efficiently to ensure total customer satisfaction.
Coordinate member requests in a prompt and timely manner whether face-to-face, by email or on the telephone.
Management of member accounts and ongoing reporting.


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