Personal Assistant
2 weeks ago
Title: Personal Assistant
Job Type: Remote
Salary : £22 - £25k
Working hours : Monday - Friday
Expected start date: immediately
To formally apply, fill in the application form below.
Who we are
Lightup Tutoring is an education company specialising in providing support to students for GCSE English. Our online interactive learning platform, The Lightup Hub, enables students to boost their confidence and grades through a range of resources including videos, condensed notes, quizzes, personalised revision plans, and other interactive features.
Our mission is to empower students through education. We use The Lightup Hub and our social media platforms ( over 250k+ followers) to achieve this goal for our incredible students.
What you’ll do
Our Personal Assistant will support the daily operations of the company by handling social media scheduling and engagement, providing customer support, and performing general administrative tasks. This role is crucial in maintaining efficient workflow and enhancing the company's online presence across our social media platforms.
Responsibilities
Social Media Scheduling and Engagement :
- Schedule and publish posts on various social media platforms.
- Monitor and respond to comments and messages promptly.
Customer Support :
- Respond to customer inquiries via email and social media
- Resolve customer complaints and escalate issues when necessary.
- Maintain customer support logs and records.
General Administrative Tasks
- Formatting documents and powerpoint lessons
- Setting up, automating and maintaining systems and processes
- Research tasks
Which results you’ll be responsible for
Social Media :
- Maintaining an organised and updated social media content calendar.
- Ensuring all posts are scheduled and published on time according to the content plan.
Customer Satisfaction :
- Maintain a high level of customer satisfaction through effective support and solving questions and complaints.
- Helping improve efficiency in customer support
General administrative tasks
- Ensuring that all documents and PowerPoint presentations are formatted to align with our branding and proofread
- Checking automated processes to ensure they function consistently and meet quality standards
Requirements
Education: GCSE’s (including GCSE English 4 or above)
Experience: Personal assisting/ admin experience preferred
Skills: Excellent verbal and written communication, confidence in using social media platforms and organised
Personality type: Hard-working, eager to learn, creative and positive
Benefits:
- Career progression
- In house training
- Work closely with the founder
- Company events
Want to join us?
Please fill in the application form below:
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