IT Business Relationship Manager

Ideas | People | Trust
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.

We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy - and directly advise the owners and management teams that lead them.

We’ll broaden your horizons

To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you’ll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we’ll give you the training and support you need to achieve whatever you put your mind to.

We’ll help you succeed

Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.

You’ll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.

Technology is one of the fundamental components to how BDO operates and conducts business.  The Business Relationship Management (BRM) team proactively serves as a “trusted advisor and plays a pivotal role in bridging the gap between the Business and IT Department. 

The BRM should successfully act as a bridge between the IT service function and the customer base to ensure that IT services are understood and adopted, and equally as important that new opportunities and challenges are understood and engaged back into the IT function. They partner with the customer base to define opportunities and identify and aid prioritisation based on predefined criteria (e.g., return on investment, productivity, compliance), focusing on the Operational needs of the Business. 

You will support the Senior Business Relationship Manager who is strategically aligned and also: 

• Manage the relationship between IT & Business Stream; taking ownership and responsibility for the overall delivery of meeting the business needs while working with the IT Solution Designers & Architects to ensure the development adheres to IT’s agreed Architectural Design and Strategic direction. 

• Engage and communicate with the Business across all Business sub-streams to the agreed level and develop an overall positive impression of the IT service 

• Act as a point of escalation for service delivery issues and act as an engagement function for proactive IT Support 

• Manage the relationship between IT and the Business Stream, maintaining open lines of communication with all parties from both a service delivery as well as BRM perspective. 

• Together with the Innovation and Digital function, help the BRM Team manage business stream ideas and new products, including activity on the ideation platform and helping with innovation and new product development within the business unit(s). 

• Understand the business needs and pressures and help to educate the rest of the IT function at all levels from IT Board to IT Management team and below. 

• Continually research the marketplace to understand what our competitors are doing in the space of innovation and digital products. 

• Become an active participant on the BDO social platforms, becoming one of the known faces of IT and Digital to grow their network across the business. 

• Work productively and positively with IT and key vendors to ensure the relevant solutions, changes or services are put in place. 

You’ll be someone with:

• Experience of working in professional services organisation, preferably partnerships.  

• Demonstrable experience/understanding of the IT industry; notable areas including Project management and business analysis. 

• Proven experience in IT Business Relationship Management, Business Analysis or Project Management. 

• Demonstrable understanding of business problems and external pressures articulating how IT can help. 

• The ability to identify and analyse alternative approaches to dealing with issues and problems. 

• The ability to empower others by collaborating on joint ideas and encourages others to view change as a positive process. 

• The ability to influence and persuade others outside his/her direct control. 

• Confidence in dealing with all levels of the firm, including executive management levels. 

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You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to the business. We’re committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand.

At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.

We’re in it together

Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.

Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work.

We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.

We’re looking forward to the future

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions

We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

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